About Glovo: “We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.”
Join Glovo as a Partner Operations Supervisor and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
The journey:
- provide analytical support regarding partner operations metrics to the country Partner Operations Manager
- perform data analysis to derive insights for improving partner performance, reducing preparation time, acceptance time, waiting time, and decreasing negative ratings
- gather insights from local operations (partners, customers, and glovers) and collaborate with stakeholders to drive operational improvements
- collect necessary data to analyze partner issues and develop actionable recommendations
- develop and maintain strong relationships with partners, working closely with Account Managers to ensure high levels of service
- work effectively with cross-functional teams to align on strategies and solutions
- proactively manage issues, identifying potential delays or problems and alerting the Partner Operations Team for swift resolution
What you will bring to the ride:
- at least 2 years of relevant work experience
- a passion for analytics and the ability to dive deep into data to uncover root causes
- high level of ownership and accountability in your work
- data-driven mindset with a strong understanding of key metrics like KPI and OKR
- strong problem-solving skills with the ability to handle challenges of any size
- proficiency in Google Spreadsheets/Excel
- familiarity with Jira and Confluence
- professional proficiency in English and the local language
We believe driven talent deserves:
- full-time employment
- hybrid work mode with an office located in Kyiv’s Creative States, near the Arsenalna metro station
- the chance to work in a dynamic international start-up environment
- top-notch private health insurance
- monthly Glovo credit to enjoy delicious treats
- discounted gym memberships to keep you active
- extra time off and the flexibility to work from home up to three days a week
- the opportunity to work from anywhere in the world for up to three weeks a year
- enhanced parental leave and access to an office-based nursery
- online therapy and well-being programs to support your mental health
- various additional benefits
Lobby X — це платформа з працевлаштування та міжнародна рекрутингова агенція зі штаб-квартирою в Києві. Ми спеціалізуємося на працевлаштуванні талантів у прогресивні організації та компанії в Україні, ЄС та інших країнах світу. Допомагаємо українському державному та NGO секторах pro bono.