Partner Operations Specialist (Glovo Ukraine) (вакансія неактивна)

Glovo is the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, supermarkets, and high street retail stores.

Join Glovo as a Partner Operations Specialist and become a key member of Glovo’s local operations team! You’ll receive a challenging and dynamic environment with many opportunities for learning and development.

The journey:

• Provide analytical support regarding Partner Operations metrics to the country Partner Operations Manager
• Perform data analysis to derive insights for improving partner performance, reducing preparation time, acceptance time, waiting time, and decreasing negative ratings
• Gather insights from local operations (partners, customers, and glovers) and collaborate with stakeholders to drive operational improvements
• Collect necessary data to analyze partner issues and develop actionable recommendations
• Develop and maintain strong relationships with partners, working closely with Account Managers to ensure high levels of service
• Work effectively with cross-functional teams to align on strategies and solutions
• Proactively manage issues, identifying potential delays or problems, and alerting the Partner Operations Team for swift resolution

What you will bring to the ride:

• At least 2 years of relevant work experience
• A passion for analytics and the ability to dive deep into data to uncover root causes
• High level of ownership and accountability in your work
• Data-driven mindset with a strong understanding of key metrics like KPI and OKR
• Strong problem-solving skills with the ability to handle challenges of any size
• Proficiency in Google Spreadsheets/Excel
• Familiarity with Jira and Confluence
• Upper-intermediate English level
• Good communication and presentation skills

What we offer:

• Full-time employment
• Hybrid work mode with an office located in Kyiv’s Creative States, near the Arsenalna metro station
• The chance to work in a dynamic international start-up environment
• Top-notch private health insurance
• Monthly Glovo credit to enjoy delicious treats
• Discounted gym memberships to keep you active
• Extra time off and the flexibility to work from home up to three days a week
• The opportunity to work from anywhere in the world for up to three weeks a year
• Enhanced parental leave and access to an office-based nursery
• Online therapy and well-being programs to support your mental health
• A number of other benefits

Lobby X — це платформа з працевлаштування та міжнародна рекрутингова агенція зі штаб-квартирою в Києві. Ми спеціалізуємося на працевлаштуванні талантів у прогресивні організації та компанії в Україні, ЄС та інших країнах світу. Допомагаємо українському державному та NGO секторах pro bono.