Livingston Research started as a small startup in the academic assistance field back in 2009 based in London. We have since grown to over 150 full-time employees and well over 5000 freelancers and part-timers. We now have people working in countries like USA, UK, Ukraine, China and many others.
1 июля 2020

Customer Support Representative

Киев $550–1200

Необходимые навыки

✅ Excellent communication skills;
✅ Advanced written and spoken English;
✅ Ability to work night shifts (at least 2 per week) to cover our Western Markets;
✅ A good understanding of what makes customer experience great;
✅ A desire to learn and develop.

Будет плюсом

✅ Participation in international exchange programs is a big plus (e.g. FLEX, Erasmus, etc);
✅ Experience working with native English speakers.

Предлагаем

⭕️ Here’s why you should choose US ⭕️

📌 Flexible schedule that you can combine with your studies, courses, hobbies etc.
⭕️ A guarantee of at least 15 shifts during low season (summer and winter months)
⭕️ Mandatory 21 shifts during high season (spring and fall months)
⭕️ Remote shifts are possible if you are meeting the mandatory minimum of 21 shifts during high season
📌 Competitive salary paid in US dollars ($650+, based on hourly rates and performance bonuses);
⭕️ Personal performance bonuses that depend only on you and your performance;
📌 Timely payment of salary (twice a month!)
📌 Friendly, professional and ambitious team!
📌 Constant support from experienced Team Leaders within the team;
📌 No dress code — we value your uniqueness!
📌 Paid onboarding sessions that prepare you for any type of client or situation at work or in life :) and no salary drop during the trial period;
📌 Corporate outings and team-building activities;
📌 Comfortable, amazing office in the heart of Kyiv (5–7 mins walking distance from Universytet or Zoloti Vorota metro stations);
⭕️ At the moment we are still in WFH mode but eventually, we do want to return back to our office
📌 Opportunity to build a career and gain an experience that will serve you in a long-term perspective;
📌 Non-monetary perks!
📌 Essentials: unlimited coffee/tea, snacks and fruits, pizza Tuesdays;
📌 Bonuses for referring friends (referral program).

Up for a challenge? Then do not miss out on a chance to join us!

Обязанности

What will you be doing?

👉Interact with existing customers via text message interface;
👉Advise on the order procedures;
👉Provide assistance with the web interface;
👉Handle complaints and issues;
👉Cooperate with other teams to reach goals;
👉NO cold calling involved (no calls involved whatsoever for that matter!)

О проекте

Livingston Research is a young and dynamic Ed-Tech company, which has been on the market for the past 11 years.

Our mission is to provide students with educational support enabled by technology, connecting tens of thousands of students with freelancers around the world to provide help and support with any homework related issues.

We are growing, we are expanding and we are looking for passionate and enthusiastic people, who are ready to go above and beyond for the position of a Customer Support Representative.

Do not miss out on the opportunity that allows you easily combine it with your studies and get valuable experience that is well compensated.

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