🤩Are you ready for a new stage of your career in a dynamic IT environment?
LITSLINK is looking for dynamic and high-performing Customer Success Representative/Manager [Account Manager] who will be responsible for proactive communications with existing clients and provide guidance to clients for future success. If you want to develop and grow yourself with the company that would invest in you and you would invest yourself back into — let’s talk❗️
What you will be doing:
- Act as the main point of contact and develop a trusted advisor relationship with existing customers;
- Ensure customer success during the project implementation — regularly collect client feedbacks, supervise project implementation;
- Implement upsells to the existing clients — negotiate prices, contract conditions, sign the contracts on upwork and direct contracts;
- Building, developing, maintaining and cultivating long-term relationships between the client and internal teams to maximize growth within a client account;
- Act as an escalation point for the client — problem resolution of technical/management/financial/business issues on a regular basis.
What you need for this position:
✅2+ year of work experience as B2B Account manager in IT industry;
✅Understanding of SDLC;
✅Tech stack high-lvl understanding;
✅Highly developed social and communication skills;
✅Ability to cope with a high-pace, complex and changing environment;
✅Strong drive for achieving and exceeding targets;
✅Ability to work autonomously and independently;
✅Desire to learn and to research;
✅To work as a team member.
What we offer for your success:
- Great opportunity to work in a strong professional environment;
- Competitive salary;
- Strong support of the company’s Sales team;
- Flexible working schedule. We respect your personal time. So you can start any time till 11 a.m. and finish accordingly till 8 p.m.;
- A friendly international working atmosphere.
- Paid vacation and sick leaves, corporate events;
- We 100% work from home but we have comfortable offices in Kyiv (Kiyanovskiy lane 7a) and Kharkiv (st. Shakespeare, 15-A).
Looking forward to your CV🤞🏻 I am ready to discuss all details!