We’re a leading Ukrainian outsourcing company that works with international companies on a long-term basis. LimTC can go from client pain point identification to solution roadmap, on to building out the solution and then managing end-to-end operations.
7 сентября 2021

Customer Support Agent L2 (вакансия неактивна)

Киев $800–1100

About LimTC © Limitless Technology Consultants LLC:

We’re a leading Ukrainian outsourcing company that works with international companies on a long-term basis. LimTC can go from client pain point identification to solution roadmap, on to building out the solution, and then managing end-to-end operations. We can do all this while focusing on value creation and putting our skin-in-the-game as required to help our clients realize this value. We provide the extra hands, ideas, and processes so that you can continue focusing on your core competencies and growing your business.

Role Description:

You will be a part of a multi-national team spread across Israel, UK and Ukraine. The individual will work in an agile environment, analyzing and identifying the root cause of issues, troubleshooting and supporting a web-based and mobile solution.

Responsibilities:

  • Receive tickets that are escalated from L1 support and use the tools at hand, as well as the analytical mindset to resolve the issue within the set SLA
  • Manage client expectations and communicate with clients in order to retrieve the scope of the issue where necessary
  • Participate in team meetings and planning
  • Proactively assess the workload and suggest improvements
  • Update the knowledge base as new updates are introduced
  • Assist with training and mentoring new joiners
  • Resolve and/or escalate issues promptly

Essential professional experience:

  • 1+ years of experience in IT Related role
  • Fluent or higher level of English proficiency is required in order to communicate clearly with native speakers
  • Excellent troubleshooting and analytical skills
  • Self-motivated individual with strong attention to detail
  • Good knowledge of Windows products
  • Using logs to identify issues and reporting on them
  • Updating Wiki knowledge base
  • Ability to suggest and drive improvements to processes
  • Understanding of basic IP, Certificate, Port, Browser issues
  • Strong analytical background with ability to deal with complex issues across multiple locations and business lines
  • Customer-facing with the desire to resolve the root cause of the issue

Desirable skills and personal features:

  • Experience with JIRA
  • Experience with SQL
  • Experience with Salesforce
  • Experience with Microsoft SDK
  • Understanding of ITIL processes

Working Hours:

  • Monday-Friday 4PM to 12PM (flexible to change to a schedule from 7PM — 3AM)

Benefits:

  • Working in an environment with native English speakers
  • Great office location: Walking distance from Metro Minskaya
  • Ukrainian Holiday coverage
  • 18 paid vacation days
  • Step-stone into the IT technologies space
  • Growing project and company with the ability to contribute to the core and apply creativity
  • Amazing and talented people and personal approach on all levels!
  • Taxi compensation
  • HR benefits
  • Remote work available in case of emergencies

Join our team if you want to be a part of something interesting!

Limtc.com