Excellent spoken and good written English
1+ years experience in technical support
Know how to track issues and reproduce bugs
Experience with JIRA or any other bug tracking tools
Be able to relay information to both technical and non-technical users
Able and eager to participate in setting up Customer Support processes from scratch
9 reasons to join us:
1. Frequent business trips to European countries;
2. Ability to create added value for yourself — We have specially equipped Levi9 laboratories (with 3D printers and other high-tech features) when you can work on you own startups or test any other crazy ideas;
3. Possibility to share knowledge on techtalks, meetups and conferences in different Levi locations and outside the company;
4. Your health support via compensation of sport activities, vacation policy and private medical insurance;
5. Financial and vacation support of your important life events (wedding, child birth etc.);
6. Democratic banking policy — you can cooperate with us through any legal Ukrainian bank you choose;
7. Work for industry leaders such as TomTom, Xerox, Swarco and others;
8. “Save time” principles. We promote Automation testing and innovation technologies to save the most precious resource — your time;
9. No micromanagement. We are free birds with clear understanding what the high performance is!
Answer business user calls
Record details of inquiries, comments and complaints
Communicate and coordinate with internal teams
Take part in defects triage
Follow up on user complaints
Client: is an international company of Dutch origins specialized in fleet management (leasing).
Its products are composed of operational fleet management services. Since its foundation in 1963, the company became the world leader of fleet management. It has more than 85% of its employees-approximately 7400 people working out of the Netherlands.
Pros to join the project:
Agile environment (Scrum framework);
Possibility to grow;
Working in a dynamic international environment;
Opportunity to go on business trips to the Netherlands;
Daily communication in English;
Plenty of opportunities for education: conferences, etc.
Cons to join the project:
The new project which means they are now working on processes setup;
Quite dynamic and sometimes chaotic environment.