Support engineer (Java) (вакансія неактивна)

In order to succeed in this challenging and dynamic position with lots of growth potential, our ideal candidate will fit the following profile:

— Understanding different Application Servers and a difference between those (ie. Tomcat, WebSphere, JBoss etc.).
— Experience (or understanding) with (of) all major SQL databases.
— Knowledge of web technologies like JavaScript, XML, CSS, XSLT, Java is a MUST.
— Knowledge of Spring framework(core, web, security) is a MUST.
— Good communication in English (written and verbal).
— Problem-solving attitude
— Client-orientation and eager to help

Required experience:
— University degree, preferably in one of the technical studies.

— Experience in support of Java applications is a plus.

9 reasons to join us:
1. Today we’re working with the technology of tomorrow.
2. We don’t wait for change. We are the change.
3. We’re experts in creating experts (Levi9 academy, Lead9 program for leaders).
4. No micromanagement. We are free birds with clear understanding of what the high performance is!
5. Learning in Levi9 never stops (unlimited Udemy for business, meetups, English courses, Professional training, and certification).
6. We’ve gathered the best locations. All you have to do is choose (5min from Olimpiyska metro station in Kyiv and Lviv office overlooking the Stryiskyi park).
7. We have a master’s degree in work-life balance.
8. Here you can train your body and mind (massage, gym in the office, TRX, Crossfit and more with our corporate trainers).
9. A little party never hurt nobody (winter/summer parties, Ski Trip etc).

— As a Support Engineer, you are the face of our Client for Client’ customers and your main goal is to make their experience with our product as pleasant as you can.
— The Support Team is a part of the Research & Development department involved in the entire software development lifecycle of Client’s portal product suite including out-of-the-box portal solutions.
— With your experience and skills, you will contribute to the quality of our software products, helping and advising customers with the questions and support requests they have regarding our products, ranging from simple license questions via telephone to complex on-site troubleshooting.
— The role covers 1st and 2nd line support, 3rd line support is implemented by a specialized team. The 3rd level support team is available for help. You will get a training on working for 1st and 2nd line support.
— You will work in a distributed team located in Amsterdam, Atlanta, and Kiev. Trips to Amsterdam are required for initial training and later in the process with some regularity.

The position is a perfect place to develop the areas necessary for any senior professional:

Investigating, debugging, analyzing performance
Ability to work with existing codebase and bug-fixing
Problem-solving skills and client-oriented approach
Proactivity and communication skills

The Client is a rapidly growing Dutch company delivering omnichannel banking services. The company offers state-of-the-art digital banking software that unifies data and functionality from traditional core banking systems and fintech providers into a seamless, digital customer experience.