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Let’s Enhance is a deep tech AI company that builds End-to-End imaging solutions for photo enhancement and optimization. This helps to get control over the quality of user-generated content and make it look better for higher conversion rates.
19 жовтня 2021

Customer Support Specialist (вакансія неактивна)

Київ, віддалено

Let’s Enhance is a global, fully remote, and fast-growing product startup. We specialize in Computer Vision and building artificial intelligence tools to automate image processing at scale.

Let’s Enhance is supported by Techstars, Nvidia, Google for Startups and was twice rated as the top product on Product Hunt. We are used by more than 5M people worldwide and our API is automating image enhancement for Fortune 500 companies.

We are 20+ people, located in 6 countries and speaking 7+ languages.

Reinforcing our team, we are currently looking for a person to take care of our users for both our products, advocate for them, escalate any technical issues to the team and be their voice. You will join the Web&Growth squad and ensure that all users have a flawless experience on our websites.

We expect you to:

  • Be on the front line by managing all issues and helping troubleshoot customers’ problems.
  • Help create internal processes that directly impact engagement and improve our response times.
  • Create reports for the product team that highlights customer feedback and reports bugs and issues to the development team.
  • Building client trust and satisfaction.
  • Assist with documentation of customer support processes and procedures.

You’re a perfect candidate if you have:

  • Experience in a customer-facing role or a troubleshooting environment.
  • Ability to solve problems independently and constructively collaborate with other teams.
  • Great analytical skills.
  • Outstanding problem-solving skills.
  • Experience developing support documentation.
  • Upper-intermediate or higher level of English

It’ll be amazing if you also have:

  • Understanding of how APIs work.
  • Experience working with ticket and task-tracking systems.

What does Let’s Enhance offer you?

  • Attractive salary + equity (employee stock options).
  • Working shoulder to shoulder with founders.
  • An environment without bureaucracy, and a culture where your voice is highly valued.
  • An international and diverse team.
  • Ability to work from anywhere in the world.
  • Unlimited vacation and sick days.
  • Business trips to the US/UK/Europe are possible.
  • Access to some of the top-notch tech people around the world through our network.

Let’s Enhance is for everyone. We appreciate talents, no matter who you are, where you come from, and which picture you choose for the meeting’s background.

If you feel that it’s something compelling to you, we would like to hear from you. Don’t hesitate to join our journey!