Lemon.io is a marketplace that connects verified Ukrainian developers with clients across the globe. We know the stories behind failed projects and missed deadlines: 1. You get tired of doing the same routine work 2. Decide to try freelancing 3. Register on one of the most popular freelance marketplaces 4. Never get a project 5.
23 августа 2021

Customer Success Manager

удаленно

Необходимые навыки

This position is opened in our Sales Org Department.

The opportunity

Lemon.io is a marketplace of verified freelance developers. We help early-stage US startups find the Ukrainian developers who join the team as independent contractors.

Lemon.io team is small and agile, with 30+ team members on board where every crew member has an opportunity to influence big decisions directly.

We are looking for a customer success representative to expand our current business pipeline through cross-sell and upsell activities while maintaining top-notch relations with clients.

At Lemon, you will join a friendly team of like-minded people that are ready to partner with you on our audacious journey in connecting projects with the right teams.

We are looking for someone who:
— Has a track of building strong relationships with people, understands their needs and goals
— Worked in sales/customer support/customer success role for more than two years
— Worked in US/EU markets
— Uses systems to track all customer-related activities and deliverables

Please, make sure to add a cover letter with a 1-2 sentences explanation of why you think you are a good fit for this job.

Предлагаем

— Competitive salary in USD.
— Remote work.
— Flexible working hours.
— 28 working days vacation a year.
— Annual bonuses to spend on sport and education.
— Monthly bonus to help maintain your home office.
— Startup culture with open communication.
— You will become one of the earliest employees of a startup that’s about to experience exponential growth and will have an opportunity to directly influence the future of the company.

Обязанности

— Articulate how Lemon.io can help clients meet their development goals
— Conduct regular account reviews to ensure that customers receive maximum value.
— Solve client issues with the positive and problem-solving mindset
— Cultivate long-term relationships
— Maintain expansion and churn forecast while hitting and exceeding the quota
— Be adaptable in a fast-paced environment
— Contribute to the sales and customer success strategy and development

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