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Have you ever heard about Lemon.io before? If you have, here’s what it probably was: 1. “Their website and brand are just so freaking cool. Check it out: lemon.io/ 2. “I love their CEO’s Twitter! They’re completely transparent and share everything, including actual numbers.” 3. “I know several developers who work with Lemon.io.
23 серпня 2021

Customer Success Manager (вакансія неактивна)

віддалено

Необхідні навички

This position is opened in our Sales Org Department.

The opportunity

Lemon.io is a marketplace of verified freelance developers. We help early-stage US startups find the Ukrainian developers who join the team as independent contractors.

Lemon.io team is small and agile, with 30+ team members on board where every crew member has an opportunity to influence big decisions directly.

We are looking for a customer success representative to expand our current business pipeline through cross-sell and upsell activities while maintaining top-notch relations with clients.

At Lemon, you will join a friendly team of like-minded people that are ready to partner with you on our audacious journey in connecting projects with the right teams.

We are looking for someone who:
— Has a track of building strong relationships with people, understands their needs and goals
— Worked in sales/customer support/customer success role for more than two years
— Worked in US/EU markets
— Uses systems to track all customer-related activities and deliverables

Please, make sure to add a cover letter with a 1-2 sentences explanation of why you think you are a good fit for this job.

Пропонуємо

— Competitive salary in USD.
— Remote work.
— Flexible working hours.
— 28 working days vacation a year.
— Annual bonuses to spend on sport and education.
— Monthly bonus to help maintain your home office.
— Startup culture with open communication.
— You will become one of the earliest employees of a startup that’s about to experience exponential growth and will have an opportunity to directly influence the future of the company.

Обов’язки

— Articulate how Lemon.io can help clients meet their development goals
— Conduct regular account reviews to ensure that customers receive maximum value.
— Solve client issues with the positive and problem-solving mindset
— Cultivate long-term relationships
— Maintain expansion and churn forecast while hitting and exceeding the quota
— Be adaptable in a fast-paced environment
— Contribute to the sales and customer success strategy and development