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Lemberg Solutions is a tech consulting and engineering company that creates IoT products, Digital experiences, and AI solutions. Our clients rely on our full suite of engineering services and industry experience to build new products and bring digital transformation to existing systems.
28 листопада 2022

Technical Support Specialist (вакансія неактивна)

Львів

Lemberg Solutions is, above all, a group of passionate professionals led by a core team that have been meticulously selected over the last 15 years. We are based in Lviv, Rivne, and Lutsk, and have a business representative in Hamburg, Germany.

At LS, people come first. We know that our success is based on our people’s achievements. Each and every one of our 200 team members is highly valued for their hard work, and we’re always excited to welcome new specialists ready to embrace challenges with us.

Necessary skills and qualifications:

  • Advanced English
  • Proven work experience as a Support Representative
  • Excellent communication and problem-solving skills
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Salesforce)
  • Ability to provide step-by-step technical help, both written and verbal
  • Multitasking abilities
  • Ability to work well under pressure
  • Fixed work schedule: 9 hours/day (1 hour break included) 11:00 — 20:00; Wednesdays and Thursdays are days off

Responsibilities:

  • Research and identify solutions to software and hardware issues using tools provided
  • Ask customers pointed questions to quickly understand the root of the problem
  • Talk clients through a series of actions via phone until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. Tier 2, manager, or other)
  • Provide prompt and accurate feedback to customers and log cases in Salesforce
  • Refer to the internal knowledge base, logs, and external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Document technical knowledge in the form of knowledge base articles within Salesforce
  • Respond to customer queries in a timely and accurate way via phone
  • Analyze and report product malfunctions (for example, by testing different scenarios, or impersonating users)
  • Update our internal knowledge base with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Gather customer feedback and document it using company tools

What we offer:

Time Off

  • 18 days paid annual leave
  • 10 days paid sick leave
  • 5 days unpaid leave
  • 5 days additional paid time off following your wedding or your child’s birth

Workplace Benefits

  • Free English classes in groups
  • Fully equipped workstation
  • Comfortable office
  • Access to a video library of soft skill workshops

Financial Benefits

  • Relocation support program
  • Financial support from LS in case of emergency (reviewed individually)
  • Overtime pay
  • In-house accounting service

Fun

  • Lviv IT Cluster gifts & discounts
  • Team building & industry events

About the project:

A product which consists of a portal, a tablet application, and telematics hardware. The portal is used by back offices for analytics, drivers, and asset management. The tablet apps help truck drivers with their day-to-day tasks.