Передусім, Київстар — це український телекомунікаційний оператор, послугами якого користується понад 26 млн абонентів. Київстар входить до складу міжнародної групи VEON Ltd, офіс якої знаходиться у Нідерландах. Акції Групи торгуються на фондових біржах NASDAQ, Нью-Йорк та Euronext, Амстердам.
7 октября 2021

L2 Support Engineer (Charging System)

Киев, удаленно

Kyivstar is looking for a L2 Engineer (DBSS Application Support: Charging System) to join our team with a solid understanding of charging & billing solutions and its operations within Telecom IT operations.

Duties and responsibilities:

Daily L2 O&M tasks;

Support Incident Management and trouble ticket resolution along with L1 team;

Impact assessment for change request going into production;

Escalating of defects, problems to the Level 3 (application development and maintenance) team;

Perform second level of analysis and troubleshooting, escalate unresolved problems to Level 3 party suppliers (R&D), track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA.

Preferable skills:

3 years of experience in IT or Telecom;

Understanding, knowledge of principles and function of IP-networks (TCP-IP stack, OSI), cell networks (GSM, UMTC etc.), Telecom Business Support Systems (BSS), Charging & Billing systems (service control point: SCP, IN network);

Experience of working with Agile tools (Confluence, Jira);

Experience of working with monitoring systems (Zabbix);

Working knowledge in technical areas like: Linux (RedHat, CentOS), DB (MySql, Cassandra), Integrations (CAMEL, DIAMETER, SIGTRAN, CAP, web services (SOAP, REST)), Scripting (Python, bash) and Others (IN call/events flow);

English skills: Upper-Intermediate (oral and written);

Understanding of SLA concept, ITIL processes (event management, access management, request fulfillment, problem management, incident management);

Willingness to learn and staying up to date in the IT / Telecom Billing Domain;

Experience working with distributed English speaking team — as a plus;

Knowledge of testing tools (SOAPUI, Postman, Apache JMeter) — as a plus;

Experience with SCM frameworks like Chef/Puppet/Ansible is desirable — as a plus.

We offer:

A unique experience of working for the largest and most beloved mobile operator in Ukraine;

Remote work with possibility to visit the office;

Onboarding program which can help with fast on-line adaptation;

A competitive salary;

Annual bonus;

Paid sick leave and vacation;

Great possibilities for professional development and career growth;

Friendly & collaborative environment.

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