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KSTT is a hi-tech product company and a major service development center in the sphere of global dealing. KSTT offers a one-stop-shop-solution without the one-product- fits-all mentality. Our key business areas are CRM (Customer Relationship Management) system development for global dealing platforms supported in over 20 languages.
23 березня 2020

Second Tier Support Engineer (вакансія неактивна)

Київ

Необхідні навички

• Experience in basic Linux command line interface and utilities
• Understanding of TCP/IP network stack and main protocols
• Good knowledge of SQL
• Basic scripting skills (bash, awk, sed)
• Familiar with Cloud services (AWS preferably)
• Experience in work with web applications, monitoring systems, LAMP stack, DNS, mail servers, CDN
• Understanding of SDLC, CI/CD
• Intermediate English (speaking/writing)
• Ability to prioritize and switch between tasks
• Be able to work in shifts
• Self-learning, responsible, communicative, accurate
• Be able to work at day and night shifts (8 hour shifts)

Буде плюсом

• Linux administration
• AWS administration
• Monitoring systems configuration (Grafana, Prometheus, Nagios)
• Experience with relational databases (PostgreSQL, MySQL, MS SQL)
• Experience with Atlassian stack (Jira, Confluence, BitBucket, Bamboo)

Обов’язки

• Provide technical support service for B2B and internal customers via all communication channels: Phone, Email, IM, Ticketing System
• Investigate technical problems and their root cause
• Monitor infrastructure and services
• Provide respond to any alert or requests according to the SLA
• Communicate with R&D team and 3rd parties
• Provide regular reports

Про проєкт

It’s a great opportunity to deal with:
• Interesting domain — financial industry. Implementation of applications for one of the biggest and respectable brokerage companies
• Distributed teams — Kyiv — Tel Aviv
• Friendly team — work with open-minded, remarkable and skilled people
• Agile ’startup’ environment within a well-established international company
• Opportunity to step into a broad product role, drawing upon skills in complex backend systems
• Direct and immediate impact on a company business results
• High Visibility for your leadership skills