KSTT is a hi-tech product company and a major service development center in the sphere of global dealing. KSTT offers a one-stop-shop-solution without the one-product- fits-all mentality. Our key business areas are CRM (Customer Relationship Management) system development for global dealing platforms supported in over 20 languages.
5 февраля 2018

Second Tier Support Engineer (вакансия неактивна)

Киев

Необходимые навыки

• High technical education in the field of information technology
• Basic knowledge in Linux administration (Ubuntu, RHEL)
• Networking, understanding the OSI layers and main protocols
• Experience with LAMP stack , DNS, Mail servers, Proxy, CDN
• Basic knowledge of bash, aws, sed
• Good knowledge of SQL
• Familiar with Cloud services (AWS)
• Strong troubleshooting and analytical skills
• Upper-intermediate to advanced level of English
• Self-Learning
• Ability to work alone or as part of a team, and ability to manage own workload
• Experience in customer relationship management (at various levels);
• Responsibility, sociability, accuracy
• An additional advantage is the experience of participation in projects for the development, implementation and support of trade and financial systems

Обязанности

• Provide the front support service for B2B customers and internal customer via all communication channels: Call, emails, IM, ticketing system.
• Analyze support cases, validate and identify the cases.
• Report all support cases to ticketing system and assign the tickets to the relevant resources.
• Monitor the system and services
• Provide immediate respond for any alert.
• Liaise with Tier-3, 3rd parties, suppliers for technical escalations, management and customers (B2B and Internal).
• Provide regular reports.

О проекте

It’s a great opportunity to deal with:
• Interesting domain — financial industry. Implementation of applications for one of the biggest and respectable brokerage companies
• Distributed teams — Kiev — Tel Aviv
• Friendly team — work with open-minded, remarkable and skilled people
• Agile ’startup’ environment within a well-established international company
• Opportunity to step into a broad product role, drawing upon skills in complex backend systems
• Direct and immediate impact on a company business results
• High Visibility for your leadership skills

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