Конференция Frontend fwdays — JS, CSSinJS, Node.js, testing, React Native, Babel, ES2015 Proxy. Киев, 26 ноября
KSTT is a hi-tech product company and a major service development center in the sphere of global dealing. KSTT offers a one-stop-shop-solution without the one-product- fits-all mentality. Our key business areas are CRM (Customer Relationship Management) system development for global dealing platforms supported in over 20 languages.
25 августа 2017

Second Tier Support Engineer (вакансия неактивна)

Киев

Необходимые навыки

• High technical education in the field of information technology
• Basic knowledge in Linux administration (Ubuntu, RHEL)
• Networking, understanding the OSI layers and main protocols
• Experience with LAMP stack , DNS, Mail servers, Proxy, CDN
• Basic knowledge of bash, aws, sed
• Good knowledge of SQL
• Familiar with Cloud services (AWS)
• Strong troubleshooting and analytical skills
• Upper-intermediate to advanced level of English
• Self-Learning
• Ability to work alone or as part of a team, and ability to manage own workload
• Experience in customer relationship management (at various levels);
• Responsibility, sociability, accuracy
• An additional advantage is the experience of participation in projects for the development, implementation and support of trade and financial systems

Предлагаем

• Possibility to work in a big and successful company
• Passionate and accommodating colleagues in an innovative work environment
• Excellent opportunities for personal development and focus on competence
• Highly competitive terms and conditions

Обязанности

• Provide the front support service for B2B customers and internal customer via all communication channels: Call, emails, IM, ticketing system.
• Analyze support cases, validate and identify the cases.
• Report all support cases to ticketing system and assign the tickets to the relevant resources.
• Monitor the system and services
• Provide immediate respond for any alert.
• Liaise with Tier-3, 3rd parties, suppliers for technical escalations, management and customers (B2B and Internal).
• Provide regular reports.

О проекте

It’s a great opportunity to deal with:
• Interesting domain — financial industry. Implementation of applications for one of the biggest and respectable brokerage companies
• Distributed teams — Kiev — Tel Aviv
• Friendly team — work with open-minded, remarkable and skilled people
• Agile ’startup’ environment within a well-established international company
• Opportunity to step into a broad product role, drawing upon skills in complex backend systems
• Direct and immediate impact on a company business results
• High Visibility for your leadership skills

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