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KSTT is a hi-tech product company and a major service development center in the sphere of global dealing. KSTT offers a one-stop-shop-solution without the one-product- fits-all mentality. Our key business areas are CRM (Customer Relationship Management) system development for global dealing platforms supported in over 20 languages.
11 июля 2017

VoIP/PBX engineer (вакансия неактивна)


Необходимые навыки

• Strong background in Linux/Unix administration
• Good knowledge in scripts (bash, python, Perl)
2-3 years required previous experience working in Telecommunications and PBX systems, mainly Asterisk, VOIP protocols, SIP &IAX/IAX2
• Working knowledge of networking, including setting up routers/firewalls and VPN’s
• Previous experience supporting call center environments preferred
• Previous experience inspecting network traffic from a voice perspective a plus
• Must have good verbal & written communications skills in English
• Knowledge in Servers hardware, building and troubleshooting


• Possibility to work in a big and successful company
• Passionate and accommodating colleagues in an innovative work environment
• Excellent opportunities for personal development and focus on competence
• Highly competitive terms and conditions


• Provides hands-on assistance and troubleshoots all phone equipment failures and service issues
• Monitor telecom Service Ticket queue for new or open service requests.
• Evaluates and submits phone-system needs.
• Maintain Asterisk Based Phone System, recording and reporting modules
• Creates IVR and Auto Attendant call routes and performs IVR software development related to Asterisk Based Phone System
• Operates call detail recording equipment and programs for all telephone extensions.
• Configures alerts and Monitoring tools, applications, and servers
• Constantly Monitors (with tools, applications, and reporting) telephony systems related to: QoS, Jitter, Packet loss, dropped calls, service levels, server availability, service availability, (and anything else required by the business)
• Configures and supports voice gateways and SBCs
• Perform daily checkups/maintenance/support of the Call Manager, Contact Center Cisco UCCX, Unity, Presence, AQM, WFM, Speech Analytics, servers as well as voice gateways
• Administer voicemail, PBX, ACD, IVR, speech analytics, call recording and any other communications support needs
• Work with vendor engineers to diagnose and resolve various system issues
• Managing and manipulation of DID’s and Toll-Free’s
• Managing SIP Trunks
• On-call 24/7
• Coordinating with underlying carrier to resolve service affecting issues

О проекте

It’s a great opportunity to deal with:
• Interesting domain — financial industry. Implementation of applications for one of the biggest and respectable brokerage companies
• Distributed teams — Kiev — Tel Aviv
• Friendly team — work with open-minded, remarkable and skilled people
• Agile ’startup’ environment within a well-established international company
• Opportunity to step into a broad product role, drawing upon skills in complex backend systems
• Direct and immediate impact on a company business results
• High Visibility for your leadership skills

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