Community Manager

As our company continues to grow, we are looking for a passionate, engaging, and detail-oriented Community Manager to join our dynamic team. If you’re someone who thrives on building relationships, fostering a positive online community, and delivering excellent support, we’d love to have you with us. You’ll be a key part of our mission to create a vibrant and supportive environment for our customers and community members.

At our company, we believe in collaboration, innovation, and providing a fantastic experience for both our customers and our team. If you’re excited about helping people, creating engaging content, and growing an online community, this is the opportunity for you!

Requirements:

• Proven experience in community management, customer support, or similar roles, in crypto industry (experience in fintech or related industries will be a plus)
• Strong understanding of community engagement strategies, particularly in online spaces (social media, Discord, Telegram, etc.)
• Experience with content creation and moderation, including writing, editing, and maintaining a consistent brand voice
• Excellent written communication skills in English, Ukrainian, and russian
• Familiarity with community management tools (e.g., Hootsuite, Discourse, Discord, Slack, etc.) and CRM platforms
• Conflict resolution skills and the ability to manage sensitive situations within the community with patience and professionalism
• Strong problem-solving skills to identify and resolve issues quickly and effectively
• A customer-centric mindset with an ability to build relationships and foster loyalty
• Ability to work independently and self-organize, managing multiple tasks and community initiatives at once
• A willingness to learn and grow with evolving community needs and trends

Responsibilities:

• Actively engage with our online community, responding to questions, comments, and feedback on social media platforms, forums, and other digital channels
• Create and curate engaging content (posts, updates, newsletters, etc.) that resonates with our audience, while maintaining a positive, friendly tone
• Provide timely and accurate responses to customer inquiries, offering support through chat, social media, and community platforms
• Demonstrate persistence in verifying and updating data to ensure that you always have accurate and up-to-date information.
• Develop and implement strategies to grow and engage the community, including organizing virtual events, discussions, and initiatives to foster loyalty and participation
• Collect and document community feedback, ensuring it is communicated to relevant teams to improve products and customer experiences
• Handle and resolve conflicts within the community in a diplomatic and professional manner, escalating issues when necessary
• Monitor and report on community growth, engagement metrics, and the effectiveness of campaigns or initiatives. Analyze trends to optimize strategies
• Work closely with marketing, product, and other teams to align community efforts with company goals and objectives
• Be the voice of the community within the company, ensuring that their needs and concerns are addressed effectively

Will be a plus:

• Experience in the crypto/fintech industries or working with custodial wallets and platforms
• Degree in Communications, Marketing, Business, or a related field
• Experience organizing and hosting online events (e.g., webinars, Q&A sessions, AMAs)
• Familiarity with analytics tools (e.g., Google Analytics, Sprout Social, etc.) to track and improve community performance
• Experience with AI integrations