KindGeek Software helps smart people and young entrepreneurs with product development and tech side of the business. KindGeek is a company of ambitious technology professionals. Our main idea is really simple - to help smart people, entrepreneurs, and companies with tech aspects of their projects.
6 березня 2023

German Speaking Support Coordinator (вакансія неактивна)


We are looking for a self-starter person with excellent verbal client communication and follow-up skills to join our team as a German speaking support coordinator. The ideal candidate should be aware of his/her abilities to work with a great diversity of personalities and enthusiastic about the importance of end-user satisfaction. If you have a technical background it is your advantage. If you are an energetic team player, we will be happy to see you in our team!

And remember German is your key asset to win our hearts and to make happy our Swiss client!

We are looking for a Support Coordinator who:

  • Verbal and written fluency in German;
  • Associate or Bachelor’s degree in English/German philology or in technology field with solid German-speaking background;
  • Previous technical support experience;
  • Strong organisational and information management skills;
  • Ability to communicate regarding technical staff in a simple and clear manner with the end-users;
  • Experience and competency working with ticketing system software;
  • Work in Confluence;
  • Knowledge of work with WordPress will be an advantage;
  • Advanced English level.

Expected personal characteristics:

  • Self-starter;
  • Strong sense of initiative;
  • Excellent verbal client communication and follow-up skills;
  • Ability to work well with a great diversity of personalities;
  • Ability to work with a huge amount of diverse information;
  • Enthusiastic about the importance of end-user satisfaction;
  • Energetic team player.

As a Support Coordinator, you will:

    • Being the first line of contact on phone and email/tickets;
    • Taking ownership of end-user needs and issues;
    • Diagnosing issues and attempting Level 1 resolution;
    • Collecting required information from end users for problem escalation to the second line of support (client’s team or development team depending on issue type);
    • Specifying new requirements/requests based on spoken and written communication if necessary;
    • Managing Support Desk ticketing system on a daily basis to make sure tickets are being updated;
    • Working with development team to schedule service work;
    • Helping the client’s team with data management upon request.


The client is one of the most famous Swiss universities, traditionally featuring in various TOP-100 world universities rankings. Being an innovative institution, the university has gone through a digital transformation in recent years. We are working on the solution that combines features of the Research Information System and Campus Management Platform.

As a Research Information System, the solution allows to track the academic progress of the research fellows within the university. The system automatically generates personal reports for researchers based on a list of KPIs, such as number of the academic publications within a certain timeframe and department, number of the research grants obtained and amount of funds raised for each etc. Reports can be used for personal reasons as well as to make decisions about the academic promotion of the university staff. The Research Information System is currently used within the medical faculty, however, the expansion to other faculties is expected in the near future. As a Campus Management System, the solution can be useful in several ways: to generate professors’ and students’ personal schedules, assign rooms and track professors’ workload.

The project offers complex business challenges from the perspective of business logic and opportunities for growth and personal development.