Experience in a technical support role;
Constantly looks for opportunities to improve work processes and results;
Data-driven, analytical mind and excellent problem-solving skills;
Good English — communication, listening, presentation, and writing skills;
Fast and engaged learner of new technologies and products;
A detail-oriented thought process with the ability to prioritize and multitask;
Evening and night shifts.
Variety of knowledge sharing and training opportunities (Technical Support and network administration);
Two educational weeks in Israel;
Bonus system based on appraisal results;
Opportunities for professional development and personal growth;
Corporate events, holiday celebrations, team building activities.
Collection of case details and documentation;
Identification and diagnostic of Software problems;
Resolution of undocumented problems;
Basic network troubleshooting;
Extraction of system logs;
Identification and resolution of communication failures between components;
Identification and resolution of major application failures (applications stops, application communication problems, etc.);
Installation of fixes/software updates;
Analysis of recurring problems.