FIRST AND SECOND LEVEL SUPPORT POSITION
About the job
Provide quality customer service to customers. Resolve customer issues, cooperate with developers to help in solving particular cases, answer questions via email.
You will work up to 150 hours per month on a shift schedule. The shift will last 9 hours. As you are part of a 24/7 Support team you should expect to sometimes work on holidays, but you can always trade shifts with your colleagues.
— Advanced written and spoken English.
— Technical education or IT-relevant experience.
— Willingness to work nights and weekends — in a rotation with other supporters.
Keepit offers you
An exciting and challenging job in a successful business. Our culture is characterized by a positive tone, commitment and result-oriented professionalism, heavily influenced by excitement for what we do.
• Variety of knowledge sharing and training opportunities
• A lot of various technical seminars
• Unique working environment where your opinion matters
• Career and professional growth
• Long-term employment with working-days paid vacation and other social benefits
• State of the art, cool, centrally located office with warm atmosphere which creates really good working conditions
We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us.
— Provide first and second level email support, product guidance and problem resolution to our customers.
— Perform basic troubleshooting to determine when a product requires development.
— Provide product assistance and support for specifications, performance, connections, setup, features, applications and basic information.
— Conducting on-boarding sessions to new customers and providing follow-ups.
— Troubleshooting session with direct Keepit and partners’ customers.
Keepit has its headquartered in Copenhagen, Denmark.
The goal of Keepit is to provide data management and monitoring solutions that brings value for all. We will reach this goal by developing our products making them the simplest on the market, requiring the least effort from you as a user to enjoy. Our motto is “Less is More” and “Keepit it Simple”.