Keepit is a global software company specializing in cloud SaaS backup and recovery. With 20+ years of experience in building best-in-class data protection, Keepit is innovating the way to protect and secure cloud data at scale. Originating in Denmark, Keepit has offices in Copenhagen and Lviv, Ukraine, along with satellite offices around the world.
30 сентября 2021

Support and Service 24/7 Consultant

Львов, удаленно

Keepit A/S is a leading Cloud to Cloud Backup service provider. We are expanding business in an expanding market as businesses move their workloads to cloud services. Our company headquarters are in Copenhagen, Denmark, and our main development and operations office is in Lviv, Ukraine.

How would you help us to support our clients and provide the best service ever?
Are you ready to accept the challenge and search, investigate and constantly learn?

We are looking for active and passionate people, who like the client service and some technically spiced issues.
You will provide quality customer service to our beloved customers. Resolve customer issues, cooperate with developers to help in solving particular cases, answer questions via email and phone. The issues are often of a technical matter and require diving into terms and knowing how our product works.

You will work up to 150 hours per month on a shift schedule. The shift will last 9 hours. As you are part of a 24/7 Support team you should expect to sometimes work on holidays, but you can always trade shifts with your colleagues.

Provide email support, support via chats and calls, product guidance and problem resolution to our customers.
Perform troubleshooting.
Provide product assistance and support for specifications, performance, connections, setup, features, applications and basic information.
Conducting on-boarding sessions to new customers and providing follow-ups.
Troubleshooting screen-sharing session with direct Keepit and partners’ customers.
Advanced written and spoken English.
At least Intermediate written and spoken Ukrainian.
Technical education or IT-relevant experience.
Willingness to work nights and weekends — in a rotation with other supporters.
The ability to easily understand new software and being a quick learner.
The ability to react positively to changes.

Keepit offers you
An exciting and challenging job in a successful business. Our culture is characterized by a positive tone, commitment and result-oriented professionalism, heavily influenced by excitement for what we do.
• Variety of knowledge sharing and training opportunities
• A lot of various technical seminars
• Unique working environment where your opinion matters
• Career and professional growth
• Long-term employment with working-days paid vacation and other social benefits
• State of the art, cool, centrally located office with warm atmosphere which creates really good working conditions

If all above describes you, Keepit hopes to have you as our new team member to help us grow in the direction that sustains Keepit’s culture of many different talents and nationalities within an informal and trusting environment.

We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us.
Sensitive categories of personal data include data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, data concerning health or data concerning your sexual orientation.

When applying for the vacancy Keepit will process your personal data, and therefore we recommend that you also read our privacy policy, which describes our processing of personal data and your rights as a data subject.