JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries. JustMarkets’s mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, service.
23 травня 2025 Перша робота

Junior Customer Support Agent (вакансія неактивна)

віддалено

We are looking for a dedicated Junior Customer Support Agent to join our team. In this role, you will professionally address client inquiries and provide exceptional support, with a focus on enhancing service for English-speaking clients and ensuring timely and effective assistance.

Responsibilities

  • Respond promptly to client inquiries and understand their needs
  • Analyze customer data to provide recommendations and resolve issues
  • Address product or service concerns, determine causes, and offer solutions
  • Foster long-term relationships and encourage repeat business through excellent service
  • Build rapport with clients and manage conflict effectively
  • Contribute to team goals and achieve results
  • Ensure high-quality standards in processing customer adjustments

Requirements

  • B2 level proficiency in spoken and written English
  • Confident PC skills
  • Ability to identify problems and present solutions clearly, both verbally and in writing
  • Attention to detail and punctuality
  • Stable internet connection

We offer

  • 10 paid sick leave days per year
  • 160 paid vacation hours per year
  • Medical insurance
  • Opportunity to work remotely
  • Professional education budget
  • Language learning budget
  • Wellness budget (gym membership, sports gear, and related expenses)