Community Associate (Community Moderator/Community Manager)

*This role requires working hours from 3:00 PM to 12:00 AM (midnight)

About the Role

Do you have a talent for building online communities and creating helpful, user-friendly content? We’re looking for a Community Associate to join our growing team! You’ll help cultivate a positive and engaging online environment while crafting high-quality material and resources for our knowledge base. If you excel at communication, have a knack for conflict resolution, and are passionate about creating clear, compelling content, this role is perfect for you!

What You’ll Do

Moderate and Engage with the Community

• Develop and execute strategies to increase member participation.
• Host and moderate virtual community events such as Q&As, product demos, or success story showcases.
• Actively participate in discussions to provide support, answer questions, and connect users.
• Respond to community questions, concerns, and conflicts with professionalism, empathy, and a solutions-focused mindset.
• Collect, analyze, and share community feedback to inform product development and user support strategies.
• Serve as an advocate for users, ensuring their voices are heard across internal teams.
• Provide updates to the community about product improvements and how feedback has been implemented.

Create and Maintain Knowledge Base Content

• Develop, edit, and maintain knowledge base articles, FAQs, and guides to support user self-service.
• Research product features, common user issues, and best practices to produce impactful content.
• Collaborate across teams to ensure content aligns with product updates and user feedback.
• Optimize articles for readability and clarity.

What We’re Looking For

• Experience: 1-3 years of experience in community management, content writing, or a related field.
• Communication Pro: Strong written and verbal communication skills (English on the advanced level) with the ability to simplify complex topics for diverse audiences.
• Conflict Resolution Expert: Demonstrated ability to mediate disputes with empathy, maintain neutrality, and build a supportive environment.
• Organized and Detail-Oriented: Skilled in creating and managing highly structured, accurate, and user-friendly content, prioritizing consistency, clarity, and meticulous attention to detail to ensuring an impactful and engaging user experience.
• Tech-Savvy: Familiarity with community and CMS tools like Discourse, Zendesk, or Salesforce.
• Data-Driven Thinker: Analytical mindset with the ability to identify trends and provide actionable insights for improving engagement and content relevance.
• Key Competencies: Adaptability, Attention to Detail, Collaboration, Communication, Problem Solving, Conflict Management, Continual Learning, Customer Service, Innovation, Interpersonal Skills, Manages and Organizes Information, Reasoning.
  
  
  

Why You’ll Love Working With Us

• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Gain experience in community management, conflict resolution, and content creation while strengthening your ability to produce high-quality resources that improve user experience and engagement.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.