Product Analyst

About The Role

We are looking for Middle and Senior Product Analysts to join our growing analytics team (30+ professionals).In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.

What You’ll Do

• Conduct deep-dive analyses and deliver actionable insights to improve product performance.
• Analyze large-scale datasets (funnel events, transactional, and text data) to identify growth opportunities.
• Design and interpret A/B tests, MAB experiments, and hypothesis-driven analyses.
• Track and implement key business metrics to support decision-making.
• Work with cutting-edge tools, including Bayesian statistics, ML models, and LLMs.
• Collaborate with a large and highly skilled Analytics team, fostering a knowledge-sharing environment.

What We’re Looking For

• 3+ years of experience in product analytics (5+ years for senior level), preferably in e-commerce or customer experience products.
• Proficiency in SQL, with the ability to write complex queries to extract insights and support decision-making.
• Strong proficiency in Excel for analysis and business modeling.
• Experience with Power BI (Tableau experience is also considered).
• Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, and Hypothesis Testing, with a proven ability to analyze results.
• Familiarity with Google Analytics, BigQuery, Python/R, and ML is desirable.
• Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
• English proficiency (at least strong upper-intermediate level).

Why Join Us?

• High-Impact Data — Work with vast datasets generated by over a million daily visits, uncovering valuable insights.
• Collaborative Analytics Team — Join a team of 30+ skilled analysts who actively share knowledge and support each other.
• Cutting-Edge Tools & Techniques — Get hands-on experience with ML, Bayesian methods, and LLMs to solve real business challenges.
• Data-Driven Culture — Thrive in an environment where data informs every decision and drives continuous improvement.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.