JustAnswer is an online expert question and answer website that connects visitors with verified experts in several categories including medical, legal, automotive, veterinary, and tech support. On www.justanswer.com, you can have a one-on-one online conversation with a verified professional to get the peace of mind you need.
2 березня 2023

Product Analyst (вакансія неактивна)

Львів, Ужгород, віддалено

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.

About the Role

As a Product Analyst at JustAnswer, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis.

What You’ll Do

  • Investigate the historical data to find opportunities for improving marketing and communication strategy with our customers
  • Implement and track business metrics that will help drive the business
  • Design and analyze the results of Hypothesis Testing
  • Evaluating the statistical methods and procedures used to obtain data to ensure validity, applicability, efficiency, and accuracy of analysis
  • Identify areas of opportunities and proactively conduct analyses to gain unique insights that can help drive product performance improvements (e.g., financial, customer success, growth, etc.)
  • Examine existing business operations to identify gaps and opportunities
  • Help determine growth strategy from a marketing and operations perspective
  • Package and communicate findings and recommendations to a broad audience (including senior leadership)  

What We’re Looking For

  • Bachelor/Master degree, preferably in but not limited to Business, Economics, Finance, Engineering, Operations Research or Computer Science 
  • 3+ years of experience in e-commerce/customer experience products
  • Competent in data analysis
  • Experience with Google Analytics, BigQuery, Google Ads, PowerBI, Python / R would be a plus
  • Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
  • Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis
  • Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results
  • Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills
  • Strong written and oral communication skills; ability to communicate effectively with all levels of management and partners from a variety of business functions
  • At least upper-intermediate English

Perks and Benefits

  • Time off throughout the year (paid and unpaid)
  • Professional development support and encouragement
  • Resources to help improve your overall well-being
  • Free membership to dive into JA product