Senior Product Manager

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.

About the Role

The Senior Product Manager will create products that delight our customers and drive business growth. In this role you will work with the initiative leader to define the initiative strategy and will own the roadmap for our consumer-facing marketplace/phone and remote assistance services including pricing strategy, customer experience as well as fulfillment. This is a very cross-functional role and will require collaborations across multiple teams to accomplish the growth goals.

The Senior Product Manager will build products using the lean methodology, and rigorous A/B testing in an agile setting. You will lead the ideation, technical development, and launch of new tests, interfaces, and features for the customer journey.

What You’ll Do

• Lead ideation, technical development, and launch of new tests, interfaces, and features for consumer products (app and desktop, mobile web, mobile app)
• Run weekly engineering and UX meetings and collaborate on UX research, design & development, and engineering prioritization and tracking
• Build roadmaps for growth — determine and drive conversion rate and LTV through A/B testing and multivariate testing
• Lead and drive new features using lean and scrum best practices
• Collaborate with cross-functional teams to identify the biggest areas of opportunity
• Work with the User Research team to understand customer needs and how these needs and pain-points are met
• Use usability studies, data analysis and other primary and secondary research to produce product requirements to improve productivity and product satisfaction
• Define product requirements for minimal viable products (MVPs) and new features/enhancements
• Define and analyze product metrics to inform decision-making and measure success
• Collaborate with Data Analysts to define metrics to measure and understand the performance of their product areas

What We’re Looking For

• 5+ years of experience as a product manager working on consumer-focused applications/ecommerce/marketplace websites
• Experience leading cross-functional projects
• Experience with A/B testing and multivariate testing
• Experience with growth hacking using multivariate tests
• Experience building and scaling a product from the ground up 
• Knowledge of key technologies and ability to converse at a technical level 
• Knowledge of lean and scrum product development
• Knowledge of product metrics and how they interact with and impact other initiatives/business metrics
• Knowledge of app development and app store deployment process
• Ability to do qualitative user research methodologies
• Skill in formulating problem statements to create a product strategy based on domain expertise, market trends, competitive and market analysis
• Skill in scoping and releasing minimal viable products (MVPs)
• Skill in managing early user research programs and requirements gathering
• Bachelor’s degree from an accredited college or university; major in computer science, economics, or business is a plus

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product