— Highly analytical, strategic, and creative thinker with strong business judgment
— Minimum of 2 years of experience in business operations, digital marketing, banking, management consulting, or equivalent experience in a technology/media company; high-growth business experience is a plus
— Strong SQL skills and ability to efficiently extract data from massive, highly complex, multi-dimensional data sets
— Excellent skills in Excel
— Proactive and self-starting. A professional who is motivated to drive a project to completion with limited supervision
— Able to communicate effectively across all functions and levels including presenting ideas and financial analysis to senior management
— Demonstrated hypothesis-driven problem-solving orientation with exceptional ability to create structured quantitative and qualitative analyses
— Desire to continuously learn and develop skills
— Undergraduate degree in business, economics, engineering or related
— Experience conducting competitive market research and analyzing business performance
— Experience in communicating and interacting with executive-level personnel to share, inform, improve, and maintain open dialogue
— Time off throughout the year (paid and unpaid)
— Professional development support and encouragement
— Resources to help improve your overall well-being
— Free membership to dive into JA product
— Help determine growth strategy from a marketing and operations perspective for International markets
— Drive business operations and pricing process innovation and implement new and improved processes
— Partner with other cross-functional leaders throughout the organization to ensure a coordinated approach to strategy and execution
— Conduct market research, benchmarking and product and pricing analyses
— Create KPIs and appropriate tracking mechanisms to monitor product profitability and strategy impact; and develop business and product dashboard based on key metrics
— Develop and execute pricing programs and lead pricing reviews
— Create an analytical and research-based approach to expanding into new customer segments, product categories and geographies
— Act as a thought partner to local teams to collaboratively address and tackle critical problems
— Identify areas of opportunities and proactively conduct analyses to gain unique insights that can help drive product performance improvements (e.g., financial, customer success, growth, etc.)
— Examine existing business operations to identify gaps and opportunities
As a Business Operations Analyst at JustAnswer, you will work on high impact analytics initiatives with the goal of rapidly growing the business and creating an excellent customer experience. You will contribute to developing ideas that guide product & marketing strategies and drive measurable business impact.
You will actively participate in strategic discussions and work cross-functionally to analyze consumer needs and make data-driven recommendations. By harnessing the power of business analytics, big data, a/b testing, and statistics you will create analytic tools that fulfill key business needs and help thousands of people across the world.
Using your strong analytical skills, you will work with analytics managers to deliver end-to-end analytical solutions: from developing an analytical framework for a business problem to generating insights that lead to actionable business recommendations.