— Strong communication skills, with fluency in written and spoken English and German
— 2+ years’ experience providing operations assistance, customer service, Project management
— Optional: You have supervised teams and managed remotely before
— Excellent attention to detail
— Analytical thinking
— Strong critical thinking and problem solving ability
— Flexible and team-oriented
— Time off throughout the year (paid and unpaid)
— Professional development support and encouragement
— Resources to help improve your overall well-being
— Free membership to dive into JA product
The Business Operations Associate at JustAnswer will be responsible for assisting the operations team to maintain optimally functioning fulfillment. The Business Operations Associate will manage communication with Experts and category moderators while monitoring quality metrics as well as analyzing process improvement. A successful Associate will be passionate about learning the fulfillment side of JustAnswer’s Business and helping the team hit our goals of getting every question answered with a quality response. The ideal candidate should enjoy efficiency and problem solving, take pride in working quickly and accurately, and be able to work both independently and collaboratively.
— Manage Quality metrics of Experts to ensure completeness, relevance and fulfillment
— Implement recruitment campaigns of new Experts. Optimize processes and introduce new approaches if needed
— Coach and manage new Experts with Training programs
— Support and Manage Category Moderators Team
JustAnswer is an online marketplace that is revolutionizing professional services by making fast, affordable expert help accessible to people everywhere. Hailed by The Huffington Post as “destined for glory,” our company is made of smart, hard-working people who know how to have fun and get things done. From doctors, lawyers, and vets to auto mechanics and tech support, the 10,000 experts on JustAnswer have helped over eight million people in 196 countries since 2003. Headquartered in the beautiful Presidio of San Francisco, our mission is simple and inspiring: “We help people.” JustAnswer, LLC is backed by investors Crosslink Capital, Glynn Capital, and Charles Schwab.