Our large and distributed Engineering Team needs a Senior Technical Writer and Information Manager to own our content and documentation systems and improve information flow throughout the organization.
The successful applicant will be responsible for creating, updating and organizing technical documents online, developing best practices, advising others on how to create and manage their documentation, conducting surveys to improve information management and explaining complex information in a clear and concise manner both in written and in verbal form.
Qualifications and Skills:
— Proven experience working in a technical writing position.
— Ability to create, assimilate, and convey technical material in a concise and effective manner.
— Excellent English written and verbal communication skills.
— Able to write in explanatory and procedural styles for multiple audiences.
— Strong attention to detail.
— Analytical and reasoning skills.
— Ability to work independently on large projects.
— Time off throughout the year (paid and unpaid)
— Professional development support and encouragement
— Resources to help improve your overall well-being
— Free membership to dive into JA product
— Plan, develop, organize, write and edit online documentation for processes, procedures and training materials.
— Assimilate information from multiple sources.
— Research and document descriptions of application functionality.
— Evaluate and Improve the structure and management of online documentation to maximize is usability.
— Meet with global team members in multiple time zones to develop best practices to meet departmental information needs.
— Conduct surveys and analyze results to improve information flow.
— Present related information in meetings.
— Recommend tools and practices for information management.
JustAnswer is an online marketplace that is revolutionizing professional services by making fast, affordable expert help accessible to people everywhere. Hailed by The Huffington Post as “destined for glory,” our company is made of smart, hard-working people who know how to have fun and get things done. From doctors, lawyers, and vets to auto mechanics and tech support, the 10,000 experts on JustAnswer have helped over eight million people in 196 countries since 2003. Headquartered in the beautiful Presidio of San Francisco, our mission is simple and inspiring: “We help people.” JustAnswer, LLC is backed by investors Crosslink Capital, Glynn Capital, and Charles Schwab.