We are ITernal Group, a reliable and reputable IT company that specializes in complex software solutions, the one company established by merging 3 companies into one single organization in 2019. Every one of our individual companies had a background in different industries and technologies. The oldest of companies was founded in 2004.
13 сентября 2021

Client Success Manager

Киев, Харьков, удаленно

Необходимые навыки

— English level — upper intermediate at least;
— 2+ years of experience in Account Management or Key Account Management;
— Experience in the IT industry;
— Experience in working with international customers;
— Desire to build a long-term and strong partnership with clients;
— Customer-centric and result-oriented person;
— High level of responsibility;
— Excellent communication skills and negotiation skills with a focus on listening and asking the right questions;
— A supporter of the win-win approach.

Будет плюсом

— Understanding of software development;
— Understanding of Agile/Waterfall methodology;


• Work with accounts in different domains;
• An opportunity of rising to interesting challenges with international business cases for professional and personal growth;
• Friendly professional staff and warm atmosphere;
• Help with development via mentoring and coaching;
• The environment where you can implement your ideas;
• Plans for growth and the performance review (every 6 months);
• Flexible schedule and opportunities to working remotely (8 hours workday);
• Paid vacation and sick leaves;
• Attending professional conferences, summits, workshops, and seminars (70% compensation from the company);
• Access to the yoga training;
• English courses;
• Participation in educational activities and thematic conferences;
• Team parties and corporate events.


— Communication with Accounts of the company;
— Creating strategy plans for Accounts;
— Conducting regular Governance Meetings with Accounts;
— Sending time reports to clients and invoices;
— Managing all financial and organizational questions;
— Documents and CRM management;
— Organize clients and team visits;
— Assistance in client’s questions or requests.