Itera is an international company specializing in communication and technology. We combine our multidisciplinary strengths to gain deeper insight, explore new possibilities and bring better solutions to life. We work in multidisciplinary teams to deliver projects and services to Nordic businesses who achieve their goals through smart use of technology.
8 июля 2019

Software Support Engineer (вакансия неактивна)

Киев

Необходимые навыки

Professional requirements:
• Experience on the similar position (support engineer/business analyst/technical specialist)
• Microsoft Windows 7,10, Windows Server 2012r2 or higher
• Microsoft Active Directory basics
• Experience in T-SQL, PowerShell, ability to understand other’s code
• Experience to work with tracking system (HPSM, SCSM, Jira or similar)

Personal requirements:
• Good communication skills is must
• English upper-intermediate: verbal and written
• Attention to details
• Self-organized
• Team player

Будет плюсом

Be a plus:
• Experience with SAS
• Experience with RDBMS, Microsoft SQL Server 2014 or higher

Предлагаем

Company offers:
• Competitive compensation
• Relocation support
• Paid vacation, 100% paid sick leave (+3 paid sick days without sick list)
• Medical insurance with sport and stomatology programs
• Free English and Norwegian Courses
• Comfortable office in the center of Kyiv with excellent office facilities
• Friendly team of high experienced specialists
• Trainings and travel abroad, certifications covered by the company

Обязанности

Tasks and responsibilities:
• Provide user support and troubleshoot problems and issues
• Respond to requests, consultancy, assist in infrastructure changes
• Categorize and dispatch users requests in customer ticket system
• Root-cause issue analysis, escalate unresolved problems
• Close cooperation with other bank services and infrastructure engineers
• Work according to operational processes

О проекте

Our customer is an international bank with a head office in Norway that’s is looking for a 1st/2nd line support team member to run a bank BI reporting system as a service.
Project is 50/50 user’s/technical support is with fixed working hours and shift on-call duty on weekends (day time).