• At least
• Microsoft Windows Servers
• Microsoft Windows 10 clients
• Microsoft Active Directory
• Microsoft 365 (Office, Azure AD, Intune etc.)
• HPSM, Jira or similar ticket and bug tracking systems
• ITIL
• Spoken and written English — upper-intermediate or higher
• Swedish/Norwegian languages
• Competitive compensation
• Paid vacation, 100% paid sick leave (+3 paid sick days without sick list)
• Medical insurance with sport
• Free English and Norwegian Courses
• Comfortable office in the center of Kyiv with excellent office facilities
• Friendly team of high experienced specialists
• To provide user support and troubleshoot problems and issues
• To work on user requests queue
• Support problem identification
• To advise users on the appropriate course of action
• Own issues from start to resolution
• Escalate unresolved problems to higher levels of support
• Work in close cooperation with local L1, L2 support service and infrastructure engineers according to the company’s IT operational processes
Our Client is Icelandic pioneer of advanced technology whose mission is to improve people’s mobility. The Customer is seeking for support engineer to join global team and provide L1 operational support to end users around the world.