IT SmartFlex is a product IT company that is part of the Vodafone Ukraine group. Development of telecommunications software and solutions for daily use by millions of users is the company’s core business. Our goal is to form our own expertise in the IT sphere, creating new design solutions for the telecommunications sector.
15 июля 2021

Technical Support Team Lead (вакансия неактивна)


Необходимые навыки

- Experience in customer service is essential, as is several years’ experience in a 2nd line IT support manager role
- Excellent software knowledge, including: client-server applications, Java applications, RDBMS and NoSQL databases, Atlassian products
- Excellent knowledge of networking protocols and components
- Knowledge of hardware, virtualised and containerised systems
- Good problem-solving skills
- Excellent communication skills, both written and verbal
- Critical thinking
- Patience
- Good interpersonal skills


- Flexible working hours
- Medical insurance
- Social guarantees
- Programs for development, recognition, sport events and the exchange of best practices at the level of Vodafone Ukraine Group


- Development of support organization from scratch
- Development of support processes
- Development of support KPI and measurement process
- Development of SLA and measurement process
- Building strong relationships with Customers
- Transferring guarantee support to commercial support schems
- Resolving systems and applications issues
- Assisting with IT equipment sourcing and budgeting
- Occasionally working with third parties to rectify issues