* Experienced information developer, with a proven track record of writing for global audiences.
* Very good understanding of the documentation and user assistance production cycle.
* Excellent communication skills.
* Very good knowledge of industry standard tools and technologies, with the ability to learn and adapt, for example: technical writing tools, content management systems, vector graphics tools, multimedia authoring tools, version control systems.
* Proven 2+ work experience in technical or scientific writing and editing.
* Experience with video instructions and guide production
Subject area:
— Software development;
— Telecommunications;
— Digital Service Providers
All IT benefits
* Writing user guides, tutorials, FAQs, release notes, API documentation and other product/projects related documents.
* Structuring and organising information in a manner appropriate to the method of delivery.
* Collaborating with product development teams to obtain source information from personal investigation, internal project documentation and interviews with domain authorities.
* Conducting documentation reviews and incorporating feedback into content.
* Ensuring content meets the requirements of end users.
* Tracking and reporting on the progress of the technical content lifecycle.
* Ensuring that content maximises comprehension and ease ofuse without the loss of precision and technical accuracy.
* Create video instructions and guides
Omni-channel Bulk Management (OBM) — a value-added platform that provides a bulk capability to create and send communications, notifications, and instructions to customers over different channels. At the same time platform should be ready for the high load with up to 6000 transactions per seconds, provides real-time analytics and excellent end user experience.