Sales Operations Manager

effie is an international software product company. We discover new and unconventional approaches to tackling business challenges by providing global cloud-based SaaS solutions, leveraging the sharing economy and AI capabilities.

In addition to developing innovative software products, we offer a full range of services, including deployment, training, administration, optimization, process automation, technical support, and business analytics consulting.

Our main expertise lies in optimizing business processes for manufacturers, distributors, merchandising agencies, and retail chains in the CPG (including FMCG) and pharmaceutical industries.

• 140+ team members;
• 100+ clients across 13 countries, including PepsiCo, Coca-Cola, Nestlé, Shell, Nemiroff, Philip Morris, and others;
• 27,000+ users of our services;
• Microsoft Gold Partner.

What We Value:

• Passion — You can only make customers happy if you truly love what you do;
• Trust — The foundation of all relationships, inside and outside the company;
• An Eye for Excellence — A deep appreciation for quality in every form;
• Simplicity — The best things don’t need extra explanation.

Description:
Reporting to the Chief Revenue Officer, the Sales Operations Manager helps coordinate the sales process from lead generation through contracting. The role is responsible for performing a variety of projects and tasks related to the sales process, including analyzing and forecasting sales revenue and core sales metrics &KPIs, assistance in sales performance measurement & assessment, documenting sales processes, policies, orchestrating sales motivation program, managing CRM and other sales tools, etc.

Responsibilities:

• Develop, implement and improve sales processes for sales teams, specialists and other representatives.
• Create and maintain documentation on sales processes, policies, and relevant sales training materials.
• Actively identify operational issues and design solutions to make sales/presales business flow better for the sales team.
• Work as a key member of the team, providing timely sales analytics including pipeline analysis, and forecasting.
• Get accurate, real-time visibility of sales team and sales people performance.
• Provide support with sales performance measurement & assessment.
• Act as a liaison with other departments by understanding the sales model and ensuring the integrity of information available through various system and reporting structures.
• Orchestrate the sales operations strategy and roadmap and update.
• Build and support sales analytical reports & dashboards.
• Assist with account management (segmentation, assignments, etc.).
• Admin sales motivation program.
• Maintain the CRM and other sales tools, and introduce new tools if needed.
• Track and analyze key metrics, KPIs, pipeline growth, win/loss rates, and goal achievement.
• Collaborate with the team on process improvement initiatives.

Requirements:

• 2+ years working in business analytics (sales /marketing functions) or sales operations required — IT company.
• A bachelor’s degree in business/IT or other relevant fields.
• Courses and majors or minors in subjects such as B2B sales & marketing, statistics may be an asset.
• Advance knowledge in Microsoft Office programs (Excel, Word, and Outlook).
• Experience using and managing CRM software (Zoho CRM is desired, but not required).
• Strong teamwork and networking skills and an ability to work with others who hold differing beliefs or values.
• Excellent project management skills and demonstrated ability to prioritize and coordinate multiple projects under pressure.
• Demonstrated competence in the following: detail orientation, strong follow-through, self-motivated, ability to work independently and as part of a team, navigating ambiguity, exchanges feedback in a way that improves performance and builds trust.
• Analytical mindset with proficiency in data analysis and reporting.
• Strong communication skills.
• Upper-intermediate English level.