— Languages: English (advanced), Russian, Ukrainian
— Excellent grammar and writing skills
— Experience 1+ year on a Support Manager position
— Web analytics skills — Google Analytics, Yandex Metrika
— Good time management skills and ability to prioritize
— Customer service skills and passion for helping others
Will be a plus:
— Understanding of technologies Media projects use: Google AMP, Facebook IA, Paywalls, Google DFP, A/B headlines testing, etc.
— Brand new office in 2 min walks from metro Boryspilska
— The strongest analytical and engineering team in Ukraine
— Flexible working hours
— Paid vacation/sick leaves
— Free books and conferences
— Free English courses in the office
— Remote days
— Partial paid lunches
— Mac book
— Several salaries and position reviews per year
— Fridays party/ movie night/ pizza evening etc.
— Resolving all types of support issues received via live chat or email;
— Communicating with Development, QA and Product Teams to resolve these issues;
— Ensuring the tasks are accomplished and delivered to the Customer on time;
— Updating product documentation and knowledge base;
— Ensuring customers’ satisfaction and negative feedback processing.
P.S. Test task is required for this position
We’re IO Technologies — IT company providing analytics products, with big international data team of 50 people. Just 3 years ago we came up with an idea and developed a platform for collecting and processing data which nowadays processes more than 6 billion events per day working on more than 300 physical and virtual servers.
We are developing a product that collects statistics, analyzes data and distributes them to reports in such a way that makes complex analytics clear to a usual author, editor, marketer, and manager.