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IO Technologies is a product analytical IT company. Just 4 years ago we came up with an idea and developed a platform for collecting and processing data which nowadays processes more than 10 billion events per day working on more than 300 physical and virtual servers.
2 мая 2019

Senior Customer Support Representative (full time, Kiev office) (вакансия неактивна)

Киев

Необходимые навыки

Если уровень кортизола у вас остаётся прежним при 20-м сообщение от клиента, потому что он не может залогиниться и вызывает только улыбку и огромное чувство эмпатии к этому человеку, то мы готовы рассмотреть вас на вакансию Senior Customer Support Representative в самую аналитическую компанию IO Technologies!

Requirements:
— Languages: English (advanced), Russian, Ukrainian (excellent grammar and writing skills)
— Experience 1+ year on a Support Manager position
— High level of Empathy
— Basic understanding of how a website works: HTML, CSS, and JavaScript
— Good time management skills and ability to prioritize

Будет плюсом

Will be a plus:
— Understanding of technologies Media projects use: Google AMP, Facebook IA, Paywalls, Google DFP, A/B headlines testing, etc.
— Web analytics skills — Google Analytics, Yandex Metrika

Предлагаем

We offer:
— Stable work schedule 08 — 11 am till 5 — 8 pm (no night shifts)
— Brand-new office in 2 min walks from metro Boryspilska
— The strongest analytical and engineering team in Ukraine
— Paid vacation/ sick leaves
— Free books and conferences
— Free English courses in the office
— Insurance
— Remote days
— Partial paid lunches
— Mac book
— Several salaries and position reviews per year
— Fridays party/ movie night/ pizza evening etc.

Обязанности

Responsibilities:
— Resolving all types of support issues received via live chat or email;
— Communicating with Development, QA and Product Teams;
— Ensuring the tasks are accomplished and delivered to the Customer on time;
— Updating product documentation and knowledge base;
— Ensuring customers’ satisfaction and negative feedback processing.

P.S. Test task is required for this position

О проекте

We’re IO Technologies — IT company providing analytics products, with big international data team of 50+ people. Just 4 years ago we came up with an idea and developed a platform for collecting and processing data which nowadays processes more than 6 billion events per day working on more than 300 physical and virtual servers.
We are developing a product that collects statistics, analyzes data and distributes them to reports in such a way that makes complex analytics clear to a usual author, editor, marketer, and manager.

Горячие вакансии

Все вакансии