ability to speak and write in English fluently and idiomatically
excellent organizational, analytical and influencing skills;
interest in developing great customer partnerships and making both their and our business grow
self-starter, self-motivated and at the same time an effective team player
ability to prioritize tasks based on established deadlines, client needs, and business interests.
knowledge of Google Analytics would be a plus
Awesome time working on rapidly growing service for solving analytics tasks in a unique modern way;
Strongest analytical and engineering team in Ukraine;
Free books (from Amazon and local stores) and conferences;
Free English courses with native speakers;
Several salary and position reviews per year;
Mentorship for junior employees;
No dumb or bullshit tasks.
creating, expanding, strengthening relationships with our clients
developing a thorough understanding of customers needs and finding solutions with the product
being the prime point of contact for customers around all key areas of success management (training, feature usage, product maintenance and enhancement)
managing and processing customers requests, keeping them informed of incident progress, collecting feedbacks upon completion
maintaining high level of customer retention
advocating customer needs and issues
We’re .io — international big data team of 40+ people. We’re working on creating state of the art analytical platform for business. Analysts, engineers, sales and marketologists are part of our team.
We’re growing 10 times a year. Working with customers from USA and Europe. Times and Forbes are among them. We’re processing huge amount of data (3 billion requests daily which is about the size of Russian Facebook).
We love answering complex questions. We hate bureaucracy. Working hard and celebrating growth together. Located in Kiev. Nice office near metro station.
Currently we’re expanding our services both in terms of industries and locations. Looking for people to join our team as a customer success manager.
Visit our website (onthe.io) for more information.