Ability to speak and write in English fluently and idiomatically.
Excellent organizational, analytical and influencing skills.
Interest in developing great customer partnerships and making both their and our business grow.
Self-starter, self-motivated and at the same time an effective team player.
Ability to prioritize tasks based on established deadlines, client needs, and business interests.
Knowledge of Google Analytics would be a plus.
Huge amount of work and real potential to grow.
Frequent salary reviews based on performance.
The strongest team in the country.
Company-driven learning (books, conferences, courses).
Create, expand, strengthen relationships with our clients.
Develop a thorough understanding of customers needs and find solutions with the product.
Be the prime point of contact for customers around all key areas of success management (training, feature usage, product maintenance and enhancement).
Manage and process customers requests, keep them informed of incident progress, collect feedbacks upon completion.
Maintain high level of customer retention.
Advocate customer needs and issues.
We’re .io — international big data team of 40+ people. We’re working on creating state of the art analytical platform for business. Analysts, engineers, sales and marketologists are part of our team.
We’re growing 10 times a year. Working with customers from USA and Europe. Times and Forbes are among them. We’re processing huge amount of data (3 billion requests daily which is about the size of Russian Facebook).
We love answering complex questions. We hate bureaucracy. Working hard and celebrating growth together. Located in Kiev. Nice office near metro station.
Currently we’re expanding our services both in terms of industries and locations. Looking for people to join our team as a Customer Success Manager.
Visit our website (onthe.io) for more information.