Invisible offers a unique combination — U.S.-based strategy and delivery management supported by Eastern European talent and development philosophies. So our customers get robust integration solutions, delivered on time and on budget. Our proven technology solutions are used by SAP, Oracle, Salesforce.com, Microsoft and other industry leaders.
2 мая 2018

Technical Support Engineer

Киев

Необходимые навыки

• Excellent spoken and written English is a must
• Complete higher IT education is a must
• Minimal 3 years’ experience in application support within software development company
• Demonstrated desktop software troubleshooting skills
• Demonstrated Windows desktop OS troubleshooting skills
• Experience with application logs investigation and interpretation
• Advanced Outlook user
• Basic Exchange knowledge
• Strong analysis skills
• Product quality improvement oriented mindset
• Virtualization skills (VMware workstation, ESX(i))
• Experience with Jira and Confluence
• Knowledge of tickets tracking systems
• Responsible and self-motivated
• Ability to learn new technologies
• Ability to multitask and prioritize between competing activities

Будет плюсом

• Cloud services support experience
• Good knowledge and understanding of CRM / ERP / Business applications
• Experience in technical documents writing (in English)
• Basic XML knowledge
• Knowledge of JavaScript

Предлагаем

• Friendly, informal, and knowledge-sharing environment with smart people around you
• Chance to join a team and a company globally recognized for its cutting edge products
• Dynamic opportunity for professional growth
• Worthy salary (depends on skills, would be finally discussed in the interview)
20-days paid vacation yearly
20-days paid out of office work yearly
• Medical insurance after successfully passed trial period
• Corporate activities including common travels, ski, events, team building
• Partly or fully paid trainings (according to importance)
• Snacks and drinks in the office

Office location: nearby Olimpiyska metro station

Обязанности

• Provide 2nd lines technical support for company’s software applications
• Direct collaboration with company’s technology partners and customers (located in the US and EU)
• Documentation of support tickets in the company’s knowledge base

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