inVerita is a family-owned custom software company with a focus on building web, mobile solutions and providing customers with team augmentation services.
19 вересня 2022

Assistant of customer success manager (вакансія неактивна)

Львів, віддалено

About Vacancy:

Assistant of customer success manager is a person with 1+ year working in the software outsourcing industry ( account management \ business development \ IT Sales \ Client Relationship management etc). You will work closely with a Head of CSM department and assist with client management, including communication with the client, team, and representatives of other company departments. Within a year, you will be able to build a career as aСcustomer Success manager.

What is important to know and understand:

Software development life cycle;

Software development company functioning;

Offshore software development specifics;

Basic revenue models, profit/loss;

Project pricing model and billing procedures;

Project/budget estimation techniques.

Qualifications:

From 1 year working in software outsourcing industry ( account management \ business development \ IT Sales \ Client Relationship management etc);

Ability to manage multiple tasks;

Negotiation and problem resolving skills;

People motivation skills;

Self-motivation and the ability to work on own initiative;

Purposeful, client-oriented, analytical and system thinking, responsible;

English — upper-intermediate and above.

Duties and responsibilities:

Working closely with the Customer Success Manager;

Under the supervision of the CSM, assist with core account operational activities;

Assist with client management, including communication with the client, team, representatives of other company departments;

Assists in resolving any client-related issues;

Identifying any potential risks and forward any such issues to CSM.

We offer:

Career and professional development opportunities;

Regular performance evaluation and salary revision;

Flexible working hours;

Remote work opportunities;

Certifications and courses financed or co-financed by the company;

20 working days of paid vacation per business year and 11 paid Ukrainian official holidays;

10 paid sick leaves;

Medical Insurance;

The internal mentorship program, corporate training, and events;

Opportunities for free continual English courses of all levels;

Partial compensation for sport and Amazon books;

Regular massage therapy;

Great team parties, company events, and branded presents;

Comfortable office, equipped with everything you need and round-the-clock access;

Relocation package.