inVerita is a family-owned custom software company with a focus on building web, mobile solutions and providing customers with team augmentation services.
8 октября 2021

Customer Success Manager (вакансия неактивна)

Львов

InVerita is looking for a talented and experienced Customer Success Manager to join our team. You will be responsible for developing customer relationships to promote retention and loyalty amongst the clients.

Qualifications:

4+ years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management;

Possess strong phone, written, and verbal communication skills with excellent presentation skills;

Confident, high energy, self-motivated, and a true team player;

Experience working with senior and executive-level customer contacts;

Demonstrated ability and desire to work and excel in a fast-paced environment;

Excellent multitasking and project management skills;

Understanding of Internet and web applications with a desire to learn new technologies;

Ability to understand and articulate;

Must possess a proven understanding of PDLC,; prior experience in IT is required;

Well-organized, with high attention to detail and the ability to prioritize.

Duties and responsibilities:

Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts;

Work with customers to ensure they are leveraging effectively and finding value in our services;

Become an expert in and educate in best practices of our services;

Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues;

Be a customer advocate while capturing customer feedback and reporting requests to the Customer Success Director;

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth;

Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes;

Maintain a revenue base by managing account retention and renewal;

Drive upgrade revenue through increased product adoption and increased usage.

Benefits and social package:

The ability to choose a work schedule based on two-three options, depends on your project/position;

Career and professional development opportunities: professional courses, trainings, mentorship program;

The ability to combine Remote/Office work;

Grammar and vocabulary English courses, provided from the start of Your cooperation with inVerita;

Partial compensation of professional literature from Amazon.com;

Partial compensation of the gym membership;

The compensation of regular massage therapy;

Leisure activities — at inVerita you will find different opportunities for socializing;

Access to the internal library;

Relocation Package.