Quality Control Manager (вакансія неактивна)

Our team is looking for a Quality Control Manager who will help maintain and elevate the standards of our distributed team.

In this role, you will be responsible for the full cycle of quality control: regularly reviewing employees’ work, thoroughly analyzing results, identifying trends and areas for development, and preparing clear and actionable recommendations for improvement.

A key skill for this position is the ability to provide constructive, high-quality feedback and work with people in a way that helps your feedback drive the growth of both individual employees and the team as a whole.

If, based on this brief description, you feel this role fits you, we invite you to learn more about it below.

Key responsibilities

• Regular quality control: conduct systematic checks of employees’ work, prepare clear and actionable recommendations for quality improvement, and pass them to the manager for implementation.
• Deep data analysis: review the results of quality checks, identify trends, problem areas and growth points for the team, and prepare analytical reports for management.
• Documentation and standards: develop, update and adapt quality control guidelines, instructions and reporting forms to ensure process transparency and consistent standards.
• Violation tracking: record and apply sanctions for violations in accordance with company policies, maintain accurate logs and reporting on these issues.
• Feedback and development: provide regular constructive feedback to employees, participate in training and upskilling initiatives to maintain high standards.
• Process improvement initiatives: propose and implement initiatives to enhance service quality and team efficiency based on collected data and feedback.

Requirements

Background & Experience:

• 2+ years in Quality Assurance, Moderation, Customer Support QA, or a related field.
• Experience working with chat/text-based content review.
• Familiarity with remote freelance team environments is a plus.
  Experience building or maintaining quality guidelines and documentation is preferred.

Hard Skills:

• Strong reading comprehension.
• Excellent written communication.
• Solid analytical skills.
• Confident working with spreadsheets, quality checklists, and scoring systems.
• Proficiency with spreadsheets and documentation tools.

Soft Skills:

• Proficient English (C1+).
• Meticulous and objective, with high attention to detail in repetitive tasks.
• Able to balance strict standards with a constructive tone.
• Systematic, structured, and highly organized mindset.
• Keen eye for detail to identify errors and/or violations.

Other:

• Comfortable working remotely.
• Experience working in fast-paced or scaling environments is desirable.
• Comfortable working independently with minimal supervision.
• Comfortable with routine tasks and repetitive checks, with a focus on long-term quality improvement.

Working conditions:

• Remote work in a friendly and supportive team.
• Support from management and opportunities to develop your skills and competencies.
• Competitive and timely salary.
• Two weeks of paid vacation per year.
• Paid sick days.
• Paid public holidays based on the Slavic calendar.
• Opportunity to take professional courses at the company’s expense.
• Work week: Sunday to Thursday, from 10:00 to 19:00 Jerusalem time.

If you are interested in this position and would like to join our team, please send your resume right now — we look forward to meeting you!