Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
13 травня 2021

Support/Installation engineer (вакансія неактивна)

Київ, Львів, Одеса

Необхідні навички

Knowledge of automated build environments (GitLab, make);
Programming languages GoLang, Python;
Docker, docker-compose, k8s;
Knowledge of AWS Infrastructure;
Linux administration: ubuntu, software installation;
Experience with revision control systems: Git;
Experience with debugging algorithms, analysing software tests results;
Upper-intermediate level of English, well-developed communication skills.

Буде плюсом

Working with Jeager;
Working with ElasticSearch.

Пропонуємо

Besides such basics as a competitive salary, comfortable and motivating work environment, here at Intellias we offer:

For your professional growth —
Innovative projects with advanced technologies;
Individual approach to professional and career growth (Personal Development Plan);
Regular educational events with leading industry experts;
English courses.

For your comfort —
Flexible working hours;
Spacious office with lots of meeting rooms;
Relocation program;
Kids’ room with professional baby-sitter (offices in Lviv & Kyiv).

For your health —
3 health packages to choose from — medical insurance, sports attendance or mix of both;
Annual vitaminization program;
Annual vaccination and ophthalmologist check-up.

For your leisure —
Corporate celebrations and fun activities;
Beauty parlor (offices in Lviv & Kyiv).

Обов’язки

Research and identify solutions to software and hardware issues;
Diagnose and troubleshoot technical issues, including account setup and network configuration;
Ask customers targeted questions to quickly understand the root of the problem;
Track computer system issues through to resolution, within agreed time limits;
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue;
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers);
Provide prompt and accurate feedback to customers;
Refer to internal database or external resources to provide accurate tech solutions;
Ensure all issues are properly logged;
Prioritize and manage several open issues at one time;
Follow up with clients to ensure their IT systems are fully functional after troubleshooting;
Prepare accurate and timely reports;
Document technical knowledge in the form of notes and manuals.

Про проєкт

An intelligent Facility management tool with predictive maintenance focus for the manufacturing industry. The system provides a real-time overview of manufacturing assets status as well as an analysis to predict possible asset failure. Predictive maintenance can be used both in real-time and in the long run, leading to cost-savings through more efficient asset usage and maintenance based on sensors data.