Account Manager (B2B)

Innoware is a leading IT consulting company, Microsoft Solutions Partner, specialising in implementation of modern business management technologies — ERP, CRM and Microsoft cloud solutions.

We have been providing high quality services for 23 years, and during this time our team has implemented over 500 projects in Ukraine and 16+ countries, including for such companies and organizations as Ciklum, Deloitte, Datagroup, OKKO, KERNEL, Metinvest, Nova Poshta, the American Chamber of Commerce in Ukraine (ACC), SOS Children’s Villages and many other great customers.

The demand for Microsoft solutions and Innoware services is constantly increasing, in particular in Ukraine due to the business need to abandon 1C and other russian systems. Therefore, we are growing and inviting a candidate for a position of Account Manager working with B2B customers.

Key client geography: Ukraine and the EU.

The key goal of this position is supporting Innoware’s B2B clients in licensing, documentation, payments, etc. for Microsoft ERP, CRM and cloud business solutions.

We are looking for a colleague with a responsible and proactive approach, and for our part, we offer competitive salary, comfortable working conditions, team support, and much more!

Your key tasks will be:

• Forming requests for invoices, controlling payments, re-signing agreements. All this in cooperation with colleagues from the financial and legal departments.
• Selecting licences, calculating and processing the purchase of licences for customers to use Microsoft solutions, keeping accounts and licences up to date.
• Overseeing the prompt and timely provision of customer service, including transferring requests to system engineers.
• Identifying new needs of existing customers.
• Providing information about Innoware solutions and services to existing customers upon request.
• Planning interaction with each client.
• Monitoring customer satisfaction.

Qualification:

• Experience of interaction with B2B clients (support or sales).
• Experience with documents and administration of relevant processes: control of accounts, execution of agreements, other supporting documents.
• Will be an advantage: experience in selecting and/or purchasing licensing for Microsoft business solutions.
• Proficient in Microsoft Word and Excel.
• English — Upper Intermediate or higher, fluency in Ukrainian.
• Complete higher education or Master’s degree student in Economics or IT.

Soft skills:

• Responsibility, systematic and administrative approach, ability to plan your time.
• Sociability, tactfulness.
• Focus on quality customer support, attention to detail.
• Modernity and openness to new knowledge.

For our part, we offer you:

• Various tasks, deepening your knowledge of Microsoft licensing and more.
• Opportunities to realise your potential and prove yourself.
• Work with Ukrainian and foreign clients, English language practice.
• Team support in tasks that will be new to you.
• Our values and corporate culture: both as a company and as an employer, Innoware stands for open, honest relationships, mutual trust, and compliance with agreements. You will work with professional colleagues who are interested in the joint successful work outcome. We also support each other in our development and work, as well as in life situations.
• Paid vacation and sick leave.
• Work format: 100% remotely or in our office in Kyiv — it’s up to you!
• Standard working hours, we support work-life balance!
• Permanent full-time contract.
• Competitive remuneration, revised according to your performance.

If you would like to develop in account management, please apply via this announcement with your detailed CV in Ukrainian or English. We will contact you if the information in your CV meets the qualification requirements.

Join us, improve your skills and work together with the experienced Innoware team!

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