Work duties:
• IT HelpDesk management
• Coordination between HD and IT engineers
• HD policy definition and its enforcement throughout a Company
• SLA compliance
• Reports and visualization of HD tickets statistic
• Hiring and coaching of the team
Applicants must have:
• University degree in IT field
• At least
• Practical knowledge of shaping HD processes and HD management
• Experience in report creation and visualization of the data
• Very strong client-oriented behavior
• Leadership skills
• Solid technical knowledge, hands-on manager
• English: Intermediate
Desirable:
• ITIL knowledge
• System administration background (Windows/Linux)
High-level compensation and regular performance based salary and career development reviews;
Medical insurance (health), employee assistance program;
Paid vacation, holidays and sick leaves;
Gym 24/7, personal fitness instructor;
Massage in the office, personal wellness consultant;
English classes with native speakers and partially or fully reimbursed personal trainings and conferences;
Referral program;
Team building and a lot of fun to take a break, relax, and give you the freedom to think beyond the next line of code.
Our IT team is growing and we are looking for an experienced IT Helpdesk Team Lead to join us. We are working on creation the best IT environment for our users and strongly focusing on IT processes/systems improvements.
If you enjoy working hard, you are an open-minded and team oriented player, want to develop your expertise further, we are looking forward to speaking with you.