— At least 4 years of experience in computer/software problem or bug fixing;
— Experience with Jira Service Desk;
— Experience with REST, web services, SOAP, and diagnostic clients used to troubleshoot web-based APIs;
— Relational database & SQL knowledge;
— Experience in Linux based OS on the user level;
— Strong personal commitment to quality service;
— Solid software troubleshooting skills;
— Outstanding technical communication skills;
— Time management skills;
— Good verbal and written English.
— Experience with Mongo;
— Experience with Unix Shell.
— An environment that allows you to maximize your productivity and gives you the freedom to think and collaborate beyond the next line of code or deadline;
— We like to have fun, we love what we do, we relax when we need to, we are a great team and we deliver;
— High-level compensation and regular performance-based salary and career development reviews;
— Medical insurance (health), employee assistance program;
— Paid vacation, holidays, and sick leaves;
— Gym 24/7, personal fitness instructor;
— Massage in the office, personal wellness consultant;
— English classes with native speakers;
— Referral program;
— Team building and a lot of fun to take a break, relax, and give you the freedom to think beyond the next line of code.
— Receive inbound requests through the web, email or other means;
— Analyze, report and resolve customer issues;
— Track tickets until successfully resolved;
— Document all the requests and solutions;
— Work closely with Customer Success and the Engineering team ensuring strong customer satisfaction;
— Escalate/elevate the requests to the next level when the case is complex.
This is an opportunity to become a part of British product and participate in the development of high load platform.
We are looking for an experienced Technical Support Specialist in computer/software problem or bug fixing to manage technical support team and resolve customer issues.
About the client:
Our client is a global company that designs and develops gaming software. The Company creates a robust aggregation platform that offers iGaming operators some of the highest-performing game content in the marketplace through remote game server and empowers innovative game developers to quickly secure a viable and exciting route to market from a single integration.