— Advance incoming invoice and accounting understanding
— Customer service experience
— Excellent writing and speaking skills in English
— Experience with workflow systems or ERP systems
— Experience with integration of external system
— Experience with ERP systems — Microsoft Dynamics AX/NAV/D365FO/D365BC, SAP, SAP BO, ShipNet, Visma Business/Global/.NET
— Help solving 2nd level tickets with the team
— Prioritize tickets, analyzing the impact of the tickets and consequence of the tickets in the team queue
— Helping the team with domain knowledge of the Eye-Share application usage or ERP systems requirements of data from Eye-Share
— Helping the team with understanding/translating our customers’ needs and change requests
— Reporting bugs and/or improvements requests to the Eye-Share application backlog
Infopulse Ukraine welcomes talented professional to join our project as a Business Analyst in our Kyiv office.
Eye-Share is a Norwegian product company implementing the electronic invoicing platform for the medium and large businesses with a lot of integrations with 3rd party ERP and CRM systems.
Now we need to expand our Customer Care team specifically to solve level 2 support tickets for our customers. Our customer base is constantly growing on the Eye-Share applications new platform. The bigger portion of our tickets are 2nd level support because of our customers’ needs and change order requests. Our customers need us to get their solution more efficiently and in accordance with their internal processes.
Customer Care covers the whole lifecycle of the incoming invoices. From receiving, automated interpretation, account coding, approval workflow, transferring data to the ERP system for payments to the vendors. Our goal is to solve more tickets faster to improve our customer satisfaction level.
The product consists of multiple modules, and each module is being developed by a dedicated team with a dedicated Product Owner. The Customer Care team deals with the whole product line in order to help the team with the better understanding of the business needs and priorities we look for the experienced Business Analyst who’s able to effectively cooperate with the POs of all the teams and become an exclusive domain expert to help the Customer Care team in resolving the tasks.