Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Infopulse, частина Tietoevry Group — міжнародна IT-компанія, заснована в 1991 в Україні. Нашими цінностями є інноваційність, гнучкість, відкритість та залученість, які поділяють понад 2000 спеціалістів компанії. Infopulse має делівері центри в 5 країнах Європи та Південній Америці.
5 липня 2022

Junior Quality Service Engineer (Voice & Mobile Data) (вакансія неактивна)

Київ, Варшава (Польща)

Infopulse is looking for a talented professional to join our project as a Junior Quality Service Engineer (Voice & Mobile Data).

Our telecom products form the basis of our Company’s worldwide success. BICS became a Signalling and Messaging market leader in several regions and is in top Voice carriers due to careful consideration of the sensitive price-and-quality issue. This strategic activity requires special focus.

Your timely feedback and responsiveness will enable BICS to meet our customer’s expectations.

Areas of responsibility

  • Provide Level-1 network support activities for voice and mobile services 24×7
  • Monitor supplier, destination and key-customer performance within pre-set limits
  • Follow up on quality issues (including specific occurrences and dedicated customers) reported by different BICS departments to suppliers, and verify the quality of provided solutions
  • Analyze quality reductions and take appropriate actions, such as initiating pro-active rerouting, launching and managing supplier’s trouble-tickets
  • Perform pro-active rerouting in close collaboration with commercial representatives to maintain an optimized level of cost and selling price
  • Test new routes in cooperation with traders to improve the quality-of-service levels and possibly optimize the supplier structure
  • Monitor service performance, measure the quality of our services and take corrective actions proactively
  • Ensure effective communication on technical queries between BICS internal teams and BICS customers
  • Identify possible areas of network and process improvements, and suggest improvement solutions
  • Develop performance measurements
  • Report to the team leader of Quality-of-Service Team

Qualifications

  • Bachelor’s degree in IT, Telecom or related technical field and interest in business
  • Very good command of spoken English (Intermediate or above)
  • Well-developed communication skills and flexibility to interact with suppliers around the globe
  • Desire to stay in dynamic international environment
  • Persistence in solving complex issues and being solution driven
  • Relevant experience is an advantage, especially if it is with a mobile service provider
  • Being a team player and willing to share knowledge
  • Maximal customer orientation
  • Ability to handle stressful situations well
  • Ability to convey information laconically
  • Ability to set priorities and manage multiple tasks.