Infopulse is one of the leading IT outsourcing companies in Ukraine. Founded in 1991, the company has a team of more than 2,000 professionals in Ukraine, Poland, Bulgaria, Germany, USA, Brazil. Infopulse is a Global Outsourcing 100® company recognized by IAOP® and is trusted by many established brands.
28 червня 2022

Service Delivery Manager (ID: 11393)

Київ, Львів, Вінниця, Варшава (Польща), віддалено

Infopulse is inviting talented professionals to join our project as a Service Delivery Manager for our respectable client TietoEVRY.

Areas of Responsibility

  • Execute tactical and operational governance for Cloud & Infra services both internally and externally
  • Lead the delivery team, guiding it to work according to the corporate best practices, using the defined policies, processes, practices, and tools
  • Lead customers business continuity through Continuous Service Improvement (CSI) and other related activities with internal/external actions utilizing possible add-on sales that supports Customers’ business targets
  • Be accountable for customer demand management and empowering the delivery team to proactively take care of the add-on sales enablement and growth. To work closely with respective Client Partner and Sales
  • Be accountable for add-on sales and drives growth with whole customer team (e.g. Customer Architect)


  • Proficient English both spoken and written is a must
  • Proficient Swedish both spoken and written is a must
  • Experience in IT production 3+ years
  • Experience in customer facing roles
  • Knowledge of ITIL principles

Personal skills

  • Analytical mindset
  • Communication skills
  • Managing skills