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Infopulse, частина Tietoevry Group — міжнародна IT-компанія, заснована в 1991 в Україні. Нашими цінностями є інноваційність, гнучкість, відкритість та залученість, які поділяють понад 2000 спеціалістів компанії. Infopulse має делівері центри в 5 країнах Європи та Південній Америці.
19 червня 2020

Engagement manager (вакансія неактивна)

Київ

Infopulse welcomes talented professionals to join our team as an Engagement manager for Cloud Service Line

Responsibilities for Engagement manager position will include (but are not limited to):

• Hold end-to-end responsibility for client relations including the following:
o Ensure client satisfaction and manage client expectations
o Promote Infopulse positions inside client organization to develop fruitful “win-win” cooperation between the companies
o Process all issues and escalations from the client side if any
o Manage financial part of the cooperation (rates, contractual positions, costs, budgets, etc.)
o Control contracting and invoicing process
o Be responsible for P&L regarding accounts
• Participate actively in pre-sales and business development activities:
o Manage bidding process
o Participate and hold meetings and presentations to win new clients
• Perform supervision over projects and deliveries portfolio:
o Ensure effectiveness of delivery process including proper usage of methodology and tools in outsourcing team
o Process issues escalated by the team
o Be responsible for proper reporting
• Manage outsourcing team:
o Be responsible for delivery team staffing according to client needs
o Perform regular evaluation of team members including salary revision
o Ensure people management and promotion from Infopulse side

Successful candidates should correspond to the following required competencies / skills:

• Proven successful experience (5+years) in managing deliveries and/or projects in System integration and/or Software development/integration areas.
• Good understanding of project management, IT operation and software development processes
• Good understanding of Microsoft stack technologies
• Good understanding of Cloud technologies (Azure, Office 365 is preferable, AWS is desirable)
• Strong communication and presentation skills
• Advanced leadership and people management abilities
• Proactive, result oriented personality, ability to think broadly
• Strong commitment to producing business values for both Infopulse and the clients
• Fluent English (German or French would be an additional advantage)