IT Support Engineer (L2) (вакансія неактивна)

Infopulse Ukraine welcomes talented professionals to join our project as IT Support Engineer (L2) (ID:8232) at our Kyiv office on a long-term in finance domain

Our client is a leading service provider for credit information and risk management solutions worldwide. The main product that we are working on is a platform for information exchange within the banking and non-banking sectors and provides organizations with the ability to store and distribute information and intelligence.

A successful candidate will participate in a large international team and will be responsible for:

3+ years’ experience in MS Windows system administration
Strong knowledge of administration and configuration of Windows servers
Strong understanding of backup and monitoring solutions
Good knowledge of server platforms and server administration
Experience in working with Azure or AWS is a plus
Good knowledge of SQL and ability to write and tune queries
Experience with DBs
English intermediate
Service oriented professional attitude.

Responsibilities:

Software and hardware problems diagnosis and troubleshooting
Communication with customers
Identification of solutions / workarounds to resolve the issues quickly as possible Managing the support both via remote access or without
Defining the root cause of the issue
Escalation / collaboration of unresolved issues to internal teams (infra, software developers, product management)
Follow-up and delivery of on non-code-changes (changes of user roles/lists, DB updates, matching interventions, DB maintenance etc)
Providing clients education where needed due to knowledge gaps in products / business usage