— Previous experience as a 2nd line technical support (web-based products);
— Experience with Helpdesk systems and process;
— Understanding of LAMP technology stack and network concepts;
— Experience in writing system/user documentation;
— Upper-intermediate level of written English is a MUST;
— Good communication skills, problem solving skills, process orientation;
— Enjoying of getting to the root cause of problems;
— Previous experience of supporting a web based product;
— Experience in payment card processing software;
— Experience with web development: HTML, JS, PHP and SQL.
We offer:
Work at unique international company in one of the fastest growing segments;
Fair remuneration;
Professional team and even greater corporate culture;
Challenging and interesting tasks;
Professional growth;
Corporate trainings;
Amazing events and team outings on a regular basis;
Work-life balance;
Comfortable office located on Podil with all facilities, coffee and sweets.
— Providing high-quality technical support for the Product as a 2nd line support (foreign clients);
— Updating and managing Knowledge base and Product documentation;
— Taking ownership of technical issues and working close with development team to resolve them.
Ikajo International owns and operates a number of dedicated payment service providers worldwide. We started in 2003 by developing technical payment platforms and over the years have expanded our global footprint.
Using a single fully integrated payment platform our local companies service local merchants at the same time providing a true global platform for our international clients. Our own payment platform and global payment solutions ensure customers around the world receive their money in a timely and cost-effective manner.