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Ikajo International is a global payment processor with 16+ years of professional experience in the industry. We operate in more than 150 countries allowing merchants from all over the world to accept payments online.
28 жовтня 2019

2nd line Technical Support Engineer (вакансія неактивна)

Київ

Необхідні навички

— Previous experience as a 2nd line technical support (web-based products);
— Experience with Helpdesk systems and process;
— Understanding of LAMP technology stack and network concepts;
— Experience in writing system/user documentation;
— Upper-intermediate level of written English is a MUST;
— Good communication skills, problem solving skills, process orientation;
— Enjoying of getting to the root cause of problems;

Буде плюсом

— Previous experience of supporting a web based product;
— Experience in payment card processing software;
— Experience with web development: HTML, JS, PHP and SQL.

Пропонуємо

We offer:
Work at unique international company in one of the fastest growing segments;
Fair remuneration;
Professional team and even greater corporate culture;
Challenging and interesting tasks;
Professional growth;
Corporate trainings;
Amazing events and team outings on a regular basis;
Work-life balance;
Comfortable office located on Podil with all facilities, coffee and sweets.

Обов’язки

— Providing high-quality technical support for the Product as a 2nd line support (foreign clients);
— Updating and managing Knowledge base and Product documentation;
— Taking ownership of technical issues and working close with development team to resolve them.

Про проєкт

Ikajo International owns and operates a number of dedicated payment service providers worldwide. We started in 2003 by developing technical payment platforms and over the years have expanded our global footprint.
Using a single fully integrated payment platform our local companies service local merchants at the same time providing a true global platform for our international clients. Our own payment platform and global payment solutions ensure customers around the world receive their money in a timely and cost-effective manner.