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Founded in 2006, Ignite Ltd. is a leading provider of software solutions to companies around the globe, from startups to Fortune 500 corporations. We believe employees are our core value and the foundation of company’s success.
2 листопада 2017

Resource Manager/Operation Manager (вакансія неактивна)

Київ

Необхідні навички

● Experience of bearing sole responsibility for interaction with customers and for project development and acceptance;
● Ability to manage and motivate development teams and effectively organize processes;
● Experience in IT industry;
● Experience in managing and mentoring technical staff to drive optimal performance;
● Good communication skills, strong analytical and problem-solving skills, ability to work under pressure and meet deadlines, excellent people management skills;
● Advanced English level is a must

Пропонуємо

● Annual bonuses for tasks accomplishment
● Individual career plan
● Full equipped office in 15 min from Politekhnichnyi Instytut station
● Coffee, tea, fruits everyday
● Fan zones
● Happy hours
● Corporate parties
● Flexible and transparent work conditions

Обов’язки

Resource Manager/Operation Manager will have responsibilities in different areas:
● Customer management and support
● People and performance management
● Resource and process management

We are expecting that this person will:
● Be the first point of contact to most customer enquiries that relate to operational activity with Ignite
● Act as an interface between customer and Ignite (Finance, HR, Admin)
● Agree on project/team objectives with the customer, align expectations in terms of result, commitment, deadlines, etc.
● Ensure customer satisfaction with team performance and overall achievement of expected result
● Provide all necessary customer support
● Provide Ignite’s and customer’s managers with needed information related to the team/project, reports, etc.
● Identify sales opportunities in terms of client development and team growth.
● Provide info for negotiation process.
● Contribute to project staff planning, cooperates with recruitment department
● Coordinate performance reviews and feedback delivery process to employees
● Participate in annual employee evaluation
● Suggest people-related decisions, promotions, transfers to other roles, dismissals to CTO&HR, furtherly agree with customers
● Solve difficult or conflict cases
● Manage working schedule, agreeing overtimes, provides confirmation regarding overtimes or any other exclusions in filing, react if there’re any issues in filing, insures and confirms filing by the end of the month
● Organize working processes to best fulfil project/team objectives and reach best performance

Про проєкт

Ignite is a Leading global offshore development company. We are rapidly expanding our Ukrainian R&D center due to the high surge for its professional services. Ignite gives first-class Ukrainian developers the opportunity to become a part of an international company delivering high-end software solutions to customers world-wide. At Ignite we can suggest our candidates not only “home” positions but also on-site and relocation. Here, at Ignite, you can easily get Agile development experience applying it in your real-time development. With six world-wide R&D centers Ignite is your gateway to exceptional software development in Eastern Europe.